Equality and Diversity
Customers
Our website is designed to satisfy the requirement that public sector websites should comply with the W3C AA standard and be written so as to be easy as possible to use and understand.
- On-line products are developed in response to customer demand.
- On-line forms are regularly reviewed to make them easier to use benefitting all customers, including those with a disability.
- Paper based methods will continue for those who need them.
Whilst the IPO customer base includes large companies, solicitors, patent and trade mark attorneys, and other professional intermediaries we also have a number new and less experienced customers.
Our Private Applicants Unit acts as a dedicated, specialist and pro-active service for applicants filing patent applications without professional representation. The Unit is a practical recognition of the varied needs of customers and offers a comprehensive tailor-made personal support programme for them.