| You told us, "Very helpful." |
None required as a compliment. |
| You told us, "Very helpful." |
None required as a compliment. |
| You told us, "Very good - I wish I'd spoken to him months ago!" |
None required as a compliment. |
| You said, "Just wanted to share a few words to express my deep
admiration for your service. At a time when organisations seem to only ever use customer service as an empty slogan, I was very impressed by the considerate, delightful and extremely helpful
manner I was treated by the IP Office when I called in earlier this afternoon to seek guidance for my complex trademark filing inquiry. Thanks so much to your advisor
for serving with such soulfulness, and to the IP Office for nurturing such a culture of service. Thank you and please spread the epidemic." |
None required as a compliment. |
| Three visitors came to the Office to explain their recent filing strategy. They have been filing a handful of accelerated CSEs each month and plan to continue to do this for the foreseeable future. They are a new spin off company and are building their patent portfolio quickly to enable them to enter licence negotiations and standardisation meetings with more presence. They intend to use their quickly granted UK patents to expedite the grant of US patents using the PPH. They were very impressed with the quick and high quality work carried out by the examiners
in the UKIPO. They said that the reports received were of better quality than those received from any other Patent Office, and especially the USPTO.
Our examination
reports were said to concentrate on key novelty and inventive step issues and not get too bogged down with unnecessary detail about minor issues. The telecoms examining staff were said to
be friendly and approachable and keen to discuss the issues and provide help at amendment stage. They saw the length of service of the Examiners to be a key asset to the Office." |
None required as a compliment. |
| You said, "Excellent e-filing system." |
None required as a compliment. |
| You required a search to check what other IP was already in the public domain. On receipt of the results the decision was made to continue with their project. You commented that the quality of service was excellent. You received a speedy and efficient response. You do not use any other search services and you do not feel the need to change as the service you have received from SAS is good. You were very satisfied with the overall service." |
None required as a compliment. |
| You said, "An intelligent polite and supportive person who is expert within their field." |
None required as a compliment. |
| You said, "Your staff were very friendly and very helpful it made my visit well worth while." |
None required as a compliment. |
| You said, "Thanks for a great event very interesting." |
None required as a compliment. |
| You said, "Very brilliant." |
None required as a compliment. |
| You said, "Good format as interactive involving all participants. |
None required as a compliment. |
| You said, "Excellent good handouts well presented." |
None required as a compliment. |
| You said, "Very informative." |
None required as a compliment. |
| You required a freedom to operate search conducted. You confirmed, yes it did provide the necessary information and was used to inform a decision relating to further filings of an existing patent application. You were impressed with our willingness to work to a very tight deadline and a particular budget. You chose the office because the search is performed by examiners who are experienced in a technical area and knowledgeable about searching and about issues around infringement/freedom to operate etc. The customer was very satisfied with the overall service you had received. |
None required as a compliment. |
| You required a search to aid in the decision on foreign patent filings. The search report provided the necessary information, which did help their client to make a decision. The customer chose the office due to our costs, turnaround time and language. The customer
was satisfied with the overall service they had received." |
None required as a compliment. |
| You wrote to thank the examiner and the Office for help afforded in prosecuting your application. You commented, "...in this day of age when the 'Work Ethic' is pretty well extinct it is nice to know that the Patent Office does not change in its professionalism." |
None required as a compliment. |
| You said, "Very useful informative great examples." |
None required as a compliment. |
| You said, "Subject was able to answer questions on all areas and subjects." |
None required as a compliment. |
| You said, "Good speaker." |
None required as a compliment. |
| You said, "Very helpful." |
None required as a compliment. |
| You said, "Great event - I'm of now to Trade Mark my name!" |
None required as a compliment. |
| You said, "Good, very simple in explanation to the understanding of my level in English." |
None required as a compliment. |
| You told us, "Very pleasant, informative, helpful and quick responding to my request." |
None required as a compliment. |
| You said, "Very good." |
None required as a compliment. |
| You said, "Very professionally presented and very informative." |
None required as a compliment. |
| You said, "Well organised and presented." |
None required as a compliment. |
| You said, "Good and objective and fun." |
None required as a compliment. |
| You said, "Talks on practical aspects very helpful." |
None required as a compliment. |
| You said, "Very informative, very well organised and a varied topic base. Provided food for thought someone from a small forward thinking innovative business. Travelled from South coast and it was worth it. Dave was very motivated too! Loved his enthusiasm!" |
None required as a compliment. |
| You said, "Very good." |
None required as a compliment. |
| You said, "Very useful and thought provoking. Some interesting new considerations raised during the presentation and discussion." |
None required as a compliment. |
| You said, "Really good event, learnt so much valuable information in one easy well presented morning. Don't stop I'm going to suggest at least 2 other colleagues come along to similar events advertised." |
None required as a compliment. |
| You said, "Dave from the IPO was excellent." |
None required as a compliment. |
| You said, "Dave Hopkins is excellent." |
None required as a compliment. |
| You said, "Excellent." |
None required as a compliment. |
| You said, "Brilliant seminar great insight and was what I needed as I never found on the web site what I found here today." |
None required as a compliment. |
| You said, "Informative and good pointers considering I am a novice." |
None required as a compliment. |
| You said, "Very informative. From a low knowledge base I now feel fairly well briefed. Case studies always add a lot to any seminar." |
None required as a compliment. |
| You said, "Thanks for this event very informative and engaging and entertaining." |
None required as a compliment. |
| You said, "Brilliant morning very informative." |
None required as a compliment. |
| You said, "Too scared to talk about my invention incase it is copied. I better get it protected soon the secret is killing me." |
None required as a compliment. |
| You said, "Good mixture of presenters. Case studies very useful and live examples." |
None required as a compliment. |
| You said, "Very useful many thanks." |
None required as a compliment. |
| You said, "Very useful information and very relevant to my business." |
None required as a compliment. |
| You said, "I would like to understand how I can protect my hand painted furniture designs." |
None required as a compliment. |
| You said, "Very useful well presented." |
None required as a compliment. |
| You said, "Great-thanks personal interactive session really valuable to ask questions etc. Useful to have info pack too peruse at leisure. Lots of information so how need to consolidate information." |
None required as a compliment. |
| You said, "Good introduction to IPO." |
None required as a compliment. |
| You said, "An excellent event, which has provided a very good overview. This was very relevant for the NHS and it is very timely." |
None required as a compliment. |
| You said, "Great session. Very informative engaging and enjoyable." |
None required as a compliment. |
| You said, "High energy presenter good syndicate exercises." |
None required as a compliment. |
| You said, "Good slides examples of materials." |
None required as a compliment. |
| You said, "Very informative." |
None required as a compliment. |
| You needed to determine current status of a long list of classified Patent applications prior to auction and sale of company assets. The PD security section handled the request very well. |
None required as a compliment. |
| You said, "100%." |
None required as a compliment. |
| You said, "Excellent." |
None required as a compliment. |
| You told us, "Very helpful and taken prompt action to send me the documents that I need." |
None required as a compliment. |
| You told us, "Very helpful, knew how to deal with my enquiry and did so very quickly." |
None required as a compliment. |
| You told us, "Very helpful, knew how to deal with my enquiry and did so very quickly." |
None required as a compliment. |
| You said. "Very professional." |
None required as a compliment. |
| You said, "Polite, friendly and spelt my surname right." |
None required as a compliment. |
| You said, "Excellent." |
None required as a compliment. |
| You said, "Very helpful." |
None required as a compliment. |
| You told us, "Excellent - very speedy delivery of booklets." |
None required as a compliment. |
| You said, "Once again simply excellent." |
None required as a compliment. |
| The Private Applicant Unit could not have been more helpful. I've filed my application with some confidence. I am very grateful. I also found all your publications very good. |
None required as a compliment. |
| You told us, "Very helpful TM examiner" |
None required as a compliment. |
| You said, "I wished to extend my compliments to the level of service I have received on filing the referenced UK Trademark application. I found it of extreme assistance that the examiner as an option discussing the matter over the phone, as speaking/looking for a solution when speaking over the phone is sometimes/often so much easier and a luxury these days. The examiners letter was crystal clear and contained both the problem
and indirectly the
potential solution. As I followed up this morning, in the examiners absence, another examiner checked in an instant the status quo and was extremely and proactively helpful in pointing me
in the right direction, answering all my questions, and letting me know that next steps required no further action on my part, as he would convey my amendment by email internally. Immediately
followed up by email - below - which I just received now. Efficiency and professionalism/courtesy all above par. Whilst I am not easily impressed, I was extremely impressed at every level
by the quality of service of your team, as I take the opportunity to convey this fact to you and thank your team." |
None required as a compliment. |
| You said, "Eloquent, knowledgeable, highly customer focused." |
None required as a compliment. |
| You said, "Very helpful." |
None required as a compliment. |
| You said, "Very helpful." |
None required as a compliment. |
| You said, "Very good." |
None required as a compliment. |
| You said, "Very good indeed and most helpful." |
None required as a compliment. |
| You said, "A little cool would not say friendly but they were efficient." |
None required as a compliment. |
| You told us, "Went to a seminar in Liverpool and the representative from the IPO was very good, approachable and knowledgeable. Excellent event." |
None required as a compliment. |
| You said, "Very pleasant and polite, very informative. |
None required as a compliment. |
| You said, "I am a septuagenarian with little or no computer skills and the man I spoke with was brilliant, in respect of this matter." |
None required as a compliment. |
| You said, "Very nice and helpful." |
None required as a compliment. |
| You said, "Very good." |
None required as a compliment. |
| You said, "Understanding, helpful and had all required knowledge." |
None required as a compliment. |
| You said, "Excellent service." |
None required as a compliment. |
| You told us, "Very much like the way UK filing system works. Keep it simple." |
None required as a compliment. |
| You told us, "I must comment that I found your website to be extremely helpful and informative and know far more about Trade Marks than I did half an hour ago." |
None required as a compliment. |
| You said, "Very favourable. To have no complaints what so ever." |
None required as a compliment. |
| You told us, "I appreciate the detailed analysis you conducted on the case. I also wanted to extend my thanks for the UKIPO in general for offering swift opinions on earlier granted patents." |
None required as a compliment. |
| You told us, "The on-line filing system is excellent; user-friendly; clear; and pretty much fool-proof. Thank you." |
None required as a compliment. |
| You advised, "I am very happy with the filling form! Straight forward and easy to use." |
None required as a compliment. |
| You told us, "I called on 18 August 2011 to request some information with regard to the patent process and the progress of an application lodged with the IPO. You were polite and very helpful explaining all processes and providing clear and succinct information. The IPO are a pleasure to deal with and I feel that your customer interfacing is exactly right in terms of staff knowledge and customer interaction." |
None required as a compliment. |
| You advised, "Excellent online application system." |
None required as a compliment. |
| You had received a report from the EPO on an equivalent application which had introduced a new novelty citation. You phoned to talk through the previous examination report and to request a six week extension to the reply date. You then wrote to the Office to compliment the examiner on the clarity of the examination report dated 17 November 2010 and for our prompt and constructive approach on the telephone. |
None required as a compliment. |
| You told us, "Just to say that I found the electronic filing of documents for my patent application a good straight forward process and I think it has all worked first time. Thank you." |
None required as a compliment. |
| You told us, "Your on-line patent application facility is impressive." |
None required as a compliment. |
| You told us, "Very helpful and polite." |
None required as a compliment. |
| You told us, "Very good and most helpful |
None required as a compliment. |
| You had been sent an exam report containing an inventive step objection. In response to that exam report you indicated that you wished to discuss the objection further if your response had not overcome the objection. We deemed that the objection had not been overcome and we therefore contacted you by phone to discuss the issue further. We subsequently arranged a further phone call between us, you and the partner in charge of the case: We discussed the objection in some depth. You and the partner proposed some amendments and arguments but we explained that we thought that these failed to overcome the inventive step objection. It was agreed that the applicant had a number of options including requesting a hearing (without the issuance of a further exam report, but possibly a pre-hearing report instead). We explained that the normal course of events would be to issue another exam report (possibly offering a hearing), but we agreed that we would delay (by 2 weeks - still within the 2 month amendment target deadline) completing and sending a further exam report for the applicant to decide what they wanted to do next. You then indicated that the case was being withdrawn, and the feedback
was received. Since the case is being withdrawn, no further action is necessary. As a result you then told us, "This is just to let you know, as a courtesy, that the applicant has decided
to withdraw the application, with immediate effect. I have written to UKIPO to confirm this today. Thanks once again for all your time and co-operation on this tricky case - it really was
much appreciated. It is great to talk to an examiner who is really willing to listen and engage with the issues (even if we couldn't reach agreement in the end!!)." |
None required as a compliment. |
| You told us, "We required a search to advise: technical personnel on possible ways to develop application with more details so as to improve Patentability. You confirmed that it was a very good service. You felt we could improve the service by providing family list and/or PCT publication number as WO documents are not always easy to access. You chose to use our service because of the speed of feedback but felt that there was no need for full Patent application format. You were very satisfied with the overall service received." |
None required as a compliment. |
| You told us, "The lady was very polite and helpful." |
None required as a compliment. |
| You said, "Very informative." |
None required as a compliment. |
| You told us, "Over the years IPO has provided, as best it can, IP protection we can trust, over the years we have had to meet with all kinds of corruption of treasured institutions, for which one is glad IPO is not one of ‘em." |
None required as a compliment. |
| You said, "I have always received excellent service from your staff." |
None required as a compliment. |
| You told us, "They are extremely helpful and courteous." |
None required as a compliment. |
| You advised, "I submitted an online Patent application today and after receiving differing advice from various women in the IPO offices over the last week, I rang again just to confirm the information I had been given. I spoke to someone who was absolutely first class. They gave me all the information I required which was succinct and accurate and even led me through the online application process which was most appreciated. Their help was top class and totally professional yet still friendly. You knew every aspect of the application process and was a great help, so a much appreciated thank you to them. Thank-you!" |
None required as a compliment. |
| You said, "Absolutely brilliant could not have been more helpful." |
None required as a compliment. |
| You said, "Of a high standard." |
None required as a compliment. |
| You told us, "Very useful." |
None required as a compliment. |
| You told us, "Very good, better than simply an overhead as it turned on practical examples. I would value an extension of the coverage to examine the conjunction of IP and employment law and other ways of having a commercially engage people and the relationship to competition law." |
None required as a compliment. |
| You told us, "Very useful, thank you. Would like to find out more about Copyright I have a photography business, but I understand it has to be secure for everybody's use." |
None required as a compliment. |
| You told us, "Appreciated the syndicated exercises - good opportunity to explore." |
None required as a compliment. |
| You told us, "Very interesting needs more time and handouts." |
None required as a compliment. |
| You told us, "Thank you for a great presentation." |
None required as a compliment. |
| You told us, "Very engaging and interesting learnt more than anticipated." |
None required as a compliment. |
| You told us, "I have really enjoyed taking part in this course. I will use the information that I have learnt today in my future business plan. I would like to come on more courses if available. Thanks very much." |
None required as a compliment. |
| You told us, "Too superficial target it more precisely and deeply." |
None required as a compliment. |
| You told us, "I have like session and found it really helpful thank you." |
None required as a compliment. |
| You told us, "Dave was extremely informative and clear about all aspects of IP." |
None required as a compliment. |
| You told us, "Great presenter." |
None required as a compliment. |
| You told us, "Great in-depth view of IP very thought provoking very enjoyable." |
None required as a compliment. |
| You told us, "Really need to put some time aside and go thrash the ins and outs. Will add value to our customer base and help us protect ourselves in the future." |
None required as a compliment. |
| You told us, "Very interesting would like another session that is more in-depth in different areas. Good taster." |
None required as a compliment. |
| You said, "Brilliant." |
None required as a compliment. |
| You told us, "I used the service to check whether there was anything in the market which would hinder our attempts to obtain a Patent. The search was useful information and we have now decided to go ahead without project. Quality of search was very comprehensive. Don't use any other service for searches. SAS is a good service and one which we will continue to use." |
None required as a compliment. |
| You told us, "The search was to help my client decide whether to file a Patent application. It provided useful information, but they have not yet made a decision. I was very grateful in the SAS were able to accommodate my request for a quick turnaround time. However, you may wish to consider offering a premium service (ie more expensive!) with a quick turnaround time. We chose the IPO because we consider your searches to be of high quality and that the searcher would quickly understand the technology involved." |
None required as a compliment. |
| You told us, "Excellent - very informative." |
None required as a compliment. |
| You told us, "Excellent Presentation with right mix of fact and fun." |
None required as a compliment. |
| You told us, "Excellent presentation." |
None required as a compliment. |
| You told us, "Excellent presentation, lively, humorous and varied. Not boring, which I had expected. Impressive examples, kept me interested, well done." |
None required as a compliment. |
| You told us, "Interesting." |
None required as a compliment. |
| You told us, "Excellent speaker who supplied valuable advice and guidance. Very impressed with volume of information supplied in timeframes of a single presentation." |
None required as a compliment. |
| You told us, "Very informative, well presented." |
None required as a compliment. |
| You told us, "Very good." |
None required as a compliment. |
| You told us, "Big area but good to get some insight into whats involved." |
None required as a compliment. |
| You told us, "Good - need some notes." |
None required as a compliment. |
| You told us, "A very useful presentation. Content and length was perfect and the presenter was extremely good. Delivery was good and made the content very relevant." |
None required as a compliment. |
| You told us, "Very well presented, very well informed. Made a dull subject interesting and relevant. Will emphasise IP more when dealing with customers and seek to clarify any IP issues raised by clients." |
None required as a compliment. |
| You told us, "If Companies House and IPO would ever like use the facilities please give me a call. Conference room can hold up to 70 attendees with all catering supplied free of charge." |
None required as a compliment. |
| You told us, "Good overall introduction - enthusiastic speaker." |
None required as a compliment. |
| You told us, "Excellent - good examples, relevant to all businesses in NI." |
None required as a compliment. |
| You told us, "Very good - informative." |
None required as a compliment. |
| You told us, "Very good presentation and spot on in terms of timing and content." |
None required as a compliment. |
| You told us, "Dave was a great presenter." |
None required as a compliment. |
| You told us, "Excellent presentation - very informative." |
None required as a compliment. |
| You told us, "Dave should trade mark himself. You can’t beat examples like the George Foreman story." |
None required as a compliment. |
| You told us, "Very informative - made much more aware of value of IP assets." |
None required as a compliment. |
| You told us, "Excellent presentation - very interesting. Thank you." |
None required as a compliment. |
| You told us, "Interesting, enjoyable and informative." |
None required as a compliment. |
| This was a divisional application with lots of problems including novelty. After several phone calls and rounds of amendments, we solved the problems and put the case into order. You emailed us to check that the case had actually been granted, and
said, "Thank you for all your assistance with this case." |
None required as a compliment. |
| You said, "Good." |
None required as a compliment. |
| You told us, "We wish to file an opposition to a European Patent. The necessary information was in the search report, but we are of course disappointed that the chances of a successful opposition appear to be limited. The service was good. We chose the IPO, because it was recommended to us. We also use RWS and Patentrecherchen Dr. Boley." |
None required as a compliment. |
| You told us, "So useful to have the information communicated in an easy to understand way. I appreciated being able to ask questions and clarify points on the spot. Want to see more such events." |
None required as a compliment. |
| You told us, "David was an excellent presenter who explained things very clearly and this combined with his valuable real life stories, made the session invaluable. Not only did he present a more detailed presentation he also gave 20 mins presentation to over 40 people here in Ivybridge as well. There was very positive feedback from both sessions." |
None required as a compliment. |
| You told us, "Thank you for querying what we wish to have searched as a result of our additional Form 9A/77 filed 12 September 2011. You are correct that the compound name in claim 7 is an error. The compound that we wish to have searched is that identified in example 11 and drawn inside the box on page 22 of the description. You’re querying this and asking for clarification before beginning your search is appreciated. The ultimate outcome is that the applicant will receive
a search focused on
what was actually intended (rather than a search focused on incorrectly worded matter)." |
None required as a compliment. |
| You told us, "1st class." |
None required as a compliment. |
| You told us, "Fantastic bit of information found it really useful." |
None required as a compliment. |
| You told us, "Fantastic seminar invaluable for SME's, I learnt so much during this brief session." |
None required as a compliment. |
| You told us, "Great very informative." |
None required as a compliment. |
| You told us, "We required it as we had intended to file a Patent application for an idea my client had developed. The search report brought a Patent application to our attention which was very similar to my client's idea. Consequently we did not file any Patent applications and this saved my client a lot of money in the long run. The search was good but I would prefer a more detailed written opinion to accompany the search report. Something similar to the Extended European Search Report would be useful. The quality of the search seemed to be high but the explanation of how the documents would be used against the claims as filed with the search specification was
limited. We do not use any other searching service providers." |
None required as a compliment. |
| You said, "It was excellent." |
None required as a compliment. |
| You said, "Keen and knowledgeable |
None required as a compliment. |
| You said, "I wanted to get an independent report made by a Patent Office, to evaluate if a document showing a previous disclosure of my invention was the only relevant document that affected the patentability of the invention in order to take the decision of extending or not the invention internationally, and in case of proceeding with the international extension by filing an application only in such countries where the grace period is permitted. The search and the information provided by the search was very helpful. We are satisfied with the service provided, but we would appreciate more detailed arguments against patentability of the claims. It would be helpful to receive information of the passages of the previous relevant documents where the examiner considers the invention is disclosed. Your Office was mentioned by the EPO as one of the Offices
that provides the service previously provided by the EPO and we needed a report in English. We normally perform these reports to our clients." |
None required as a compliment. |
| You told you, "First class." |
None required as a compliment. |
| You told us, "Dave's a great fun speaker." |
None required as a compliment. |
| You told us, "Very important info for sports trade." |
None required as a compliment. |
| You told us, "Thanks for your help in this matter. Your swift and unbureaucratic assistance is very much appreciated." |
None required as a compliment. |
| You told us, "Very good, professional." |
None required as a compliment. |
| You said, "Polite and helpful." |
None required as a compliment. |
| You told us, "Gary Townley excellent." |
None required as a compliment. |
| You told us, "Very good - guest speakers were excellent and a good mix. Brilliant opportunity to speak face to face with IP experts to ask about my IP issues." |
None required as a compliment. |
| You told us, "Nametags for all would be good for networking. Very useful and face to face meetings work best." |
None required as a compliment. |
| You told us, "Well organised well presented very informative." |
None required as a compliment. |
| You told us, "Very clear and well presented." |
None required as a compliment. |
| You told us, "Gary Townley made his talk interesting and clear to the novice. Also entertaining. Overall very useful and a good use of time for businesses. Excellent mix of talk topics, slick slide show, excellent organisation, well done." |
None required as a compliment. |
| You told us, "Knew some about IP before today but have learnt a lot about how to go about getting support and the breadth we need to research and protect sooner rather than later." |
None required as a compliment. |
| You told us, "Gary Townley gave an excellent and informative presentation. Having the opportunity to meet IP experts face to face was invaluable." |
None required as a compliment. |
| You told us, "Very informative - feel somewhat overwhelmed with information at this stage. I'm pre-business launch doing my fact finding today - forewarned is fore armed against cyber crime and making mistakes that can’t be easily rectified. I need help to pick one idea to launch into the market place because I have strong entrepreneurial leanings and good social networking skills." |
None required as a compliment. |
| You told us, "Excellent start via Gary Townley especially appreciated the light hearted examples that provoked a smile. Law of diminishing returns set in after PowerPoint 3 or 4. May I suggest if 10 formal presentations were reduced to 5 mins max with a brief to summarise key points and their offer then rest of time could be a more informal market place allowing delegates to focus time on specific expertise they want to tap into. Places a challenging demand on the 10 speakers to get over an inspiring offer to visit their market stall. NB - still keep Gary’s intro - the best presentation by far." |
None required as a compliment. |
| You told us, "Most polite, helpful and patient. Thank you." |
None required as a compliment. |
| You told us, "Very helpful." |
None required as a compliment. |
| You originally requested historical information on Trade Marks as research for a book you are writing. We managed to provide some limited information and suggestions to further your research. You then advised, "You did a lot of good investigation work for me in May - June of this year - and I am really grateful, thanks. Last week, I finally got to the British Library and was soon wrapped in microfilm! There is a drawer in the IP section holding more than 50 reels. In order to know what is on one, you have to run it to make your own index - in other words, the cataloguing is minimal. Anyway, I managed to get through the first 3 and got results. Just for your further information, once one has got the TM Nos., one can get a (probably) larger image from the Trade Marks 'Representations' (images) at the National Archives - but not on the same day! You suggested the 'needles in a haystack' analogy, but I say now that the needles are sticking out and beginning to gleam. With knowledge of the Applicants' names, the key index
is the index to applications for each year. I consider all this to be a major breakthrough, initially directed by you." |
None required as a compliment. |
