| You told us, "Useful to have slides at start to add notes to Useful to have basic definitions
on Trade Marks etc before going into exercises." |
None required as a compliment. |
| You said, "Excellent event." |
None required as a compliment. |
| You said, "Thank you." |
None required as a compliment. |
| You requested the search as part of a validity assessment of a granted European Patent. The commercial search report proved a useful tool in the validity assessment. You confirmed that the search report was provided in a timely manner and at a very reasonable
cost. Search and Advisory Service responded promptly to the agent's initial enquiries, which they found very useful. You have used the Search and Advisory Service
previously for similar searches and considered it the best option in this case for obtaining a quick and cost effective result. You were satisfied with the overall
service you had received. |
None required as a compliment. |
| You said, "Thank you for the event, it would be great to do this internally at United Utilities. It has opened my eyes to some of the issues around IP." |
None required as a compliment. |
| You said, "Good introduction, good value." |
None required as a compliment. |
| You said, "I wanted to warmly congratulate the IPO on its engagement with the wider UK community throughout the duration of Professor Hargreaves' Review of IP. It was wonderfully refreshing to see the IPO engaging with the public by actively blogging about meetings/travels and ideas and issues heard, and responding to comments left on the blogs. The Twitter and Facebook accounts worked brilliantly to communicate with technical, business and legal people alike, as well as entrepreneurs and researchers and members of the user community generally. The transparency and the two-way communication of the Review was for me the best example I have ever seen of a government body actively engaging
with the community that its policies affect, and the people who made this happen should be highly commended. My view of the IPO has been greatly altered since
the Review and where I once saw it as an aloof and distant organisation; I now hold it in high regard. Thankyou for making the Hargreaves Review! So approachable
and engaging!" |
None required as a compliment. |
| You wanted to find out if there is any prior work in the area. The information you required was important to make a decision on whether you should go ahead with a Patent. The information provided by search and Advisory Service was useful and it helped you to guide your decision. The level and quality of the service was good and prompt. You have used our services before and were pleased with them so decided to engage in our services again. You were very satisfied with the overall service you had received. |
None required as a compliment. |
| You told us, "Applicant telephoned to discuss examination report." |
None required as a compliment. |
| You told us, "Good event, interesting & useful. Interesting stands too & I picked up some useful brochures for more info, plus a few contact details of people who I could contact. I still have some unanswered questions around Designs - a Design is interactive and exactly at what point it should be protected - I need the optimum point to protect it without needing to spend lots on protecting later, slightly altered Designs. I am not completely clear on when a Patent could apply, but I think I've got the info/website details to find the answers! Thanks for organising the event." |
None required as a compliment. |
| You told us, "Very nice person, very patient. Great service, great organisation." |
None required as a compliment. |
| You said, "Very switched on to the subject, knew what I needed sending to me." |
None required as a compliment. |
| You advised, "He was very helpful and efficient." |
None required as a compliment. |
| You said, "The event itself was entertaining & more importantly informative. It gave me a clearer idea of the resources available & therefore has given me more motivation. As I feel that though I have the idea, the lack of confidence of not knowing was holding me back. As was the lack of networking. So in a word inspiring. The presentation of IP was very informative & clearly makes you aware of not only its importance but also how it can enhance the business & brand. Thank you." |
None required as a compliment. |
| You advised, "Excellent event very useful excellent organisation for speaker’s real learning and knowledge development." |
None required as a compliment. |
| You told us, "I thought this was excellent a general opportunity to ask a question can be very helpful though. This was my 2nd event. I found it helpful to digest complex information, network and understand a bit more of the process - great case studies much appreciated." |
None required as a compliment. |
| You told us, "I just wanted to put my thanks in writing for the consistent, reliable, accurate and good humoured service I have received from the IPO regarding my two Trade Marks. The IPO should be the high benchmark for all government services - thank you!" |
None required as a compliment. |
| You said, "Very helpful and professional, answered my questions. Received the forms within a few days." |
None required as a compliment. |
| You told us, "Very calm, listened well, did not interrupt, and knew what they were doing, very good." |
None required as a compliment. |
| You said, "Experienced." |
None required as a compliment. |
| You told us, "Business like and helpful. Made a useful suggestion about other material which I hadn't noticed." |
None required as a compliment. |
| You said, "Very informative, very good response." |
None required as a compliment. |
| You told us "Very impressed by personal attitude even though I probably sound like an old nutter at times (although I'm not). It is very helpful to be dealt with especially over the phone by people who seem genuinely interested in what is being requested." |
None required as a compliment. |
| You said, "Very knowledgeable and very helpful with advice." |
None required as a compliment. |
| The customer telephoned to enquire about how to add applications to the Priority Document Access Service (PDAS). |
None required as a compliment. |
| You said, "Excellent event will definitely come again." |
None required as a compliment. |
| You told us, "Thanks." |
None required as a compliment. |
| You told us, "Really really useful event. Thank you." |
None required as a compliment. |
| You said, "Very good. Every new biz owner should go on this." |
None required as a compliment. |
| You told us, "We hold lots of networking events for mums in business; another IP event would be great." |
None required as a compliment. |
| You said, "Support in respect of searches Information and process of obtaining Trade Marks/Patents." |
None required as a compliment. |
| You said, "Very enjoyable and informative Great networking opportunities too Thanks to all for organising this great event." |
None required as a compliment. |
| You said, "Very informative and of great interest to me. Particularly the first half. Although did enjoy Grillstream and Business Growth shows in the second half." |
None required as a compliment. |
| You said, "Thank you very much for a very useful & informative presentation." |
None required as a compliment. |
| You said, "A great course that gave a good deal of clear information. Time very well spent." |
None required as a compliment. |
| You said, "Thank you very much." |
None required as a compliment. |
| You said, "Thanks, very helpful." |
None required as a compliment. |
| You said, "Thanks, given me a lot more to consider." |
None required as a compliment. |
| You said, "Helpful, thoughtful, knowledgeable and polite." |
None required as a compliment. |
| You said, "Helpful". |
None required as a compliment. |
| You said, "Very good." |
None required as a compliment. |
| You said, "Very informative event, well presented in a good location. Choice of IPO office, Patent Attorney and case studies is an excellent blend in a conference." |
None required as a compliment. |
| You told us, "Excellent." |
None required as a compliment. |
| You said, "Thanks for an interesting and informative event." |
None required as a compliment. |
| You said, "Very useful and in time - thank you." |
None required as a compliment. |
| You said, "Very well presented, clear & precise, lots of information relevant for my business. Thank you all." |
None required as a compliment. |
| You said, "Fantastic worthwhile event." |
None required as a compliment. |
| You said, "Gary and Mark were excellent, engaging speakers. Other speakers were mixed in delivery." |
None required as a compliment. |
| You said, "Very good, many thanks." |
None required as a compliment. |
| You said, "Clear and polite." |
None required as a compliment. |
| You told us, "Person centred and helpful. All my contact with this Office has been helpful and good." |
None required as a compliment. |
| You said, "Very helpful." |
None required as a compliment. |
| You said, "Very good - extremely helpful." |
None required as a compliment. |
| You rang the tribunal section on an opposition matter and at the end of the call said that the IPO has come on leaps and bounds over the years and appreciates the help you have been given by the IPO. |
None required as a compliment. |
| You required a search to ascertain the patentability of the invention before proceeding with Patent applications. The information provided by the search was useful in this regard and assisted in reaching a decision. The quality of the service provided by SAS in this case, was prompt and efficient.
No further comments on how to improve SAS services. You generally use SAS for patentability searches. You have occasionally used other search providers. You were
very satisfied with the overall service you had received. |
None required as a compliment. |
| You said, "The people working on the Review were some of the most insightful and talented public servants it has ever been my pleasure to meet. The IPO team was simply remarkable - I hope you know what gems you have in them. I think I speak for the entire advisory group when I say we were incredibly impressed by the dedication, professionalism, hard work, scholarly acumen and practical common sense of the IPO staff. Even if the people on the team were the cream of your staff, you are to be commended for running an organization that - in my experience - has a level of sophistication and good judgment unmatched
in comparable organizations around the world. It was an honour to work with them and with Ian, who ran the whole process with a masterful hand. I would be delighted if you passed my remarks on. It's no more than I told my colleagues here. It was like an H.G. Wells story... discovering a lost continent of uncaptured, smart regulators, with deep knowledge of the scholarly literature; "The IPO That Time Forgot." Given the
constant drumbeat of criticism in the UK and US which conjures up civil servants who are either indolent or
captured by special interests, or both, (a calumny on many fine public servants in both countries) it is nice to see the counterexample vividly presented. Robin, Ben and the rest of the team cared about the evidence - they wanted to get the result right and they worked towards that end. And I would be happy to be part of any visit to the US to explain the ideas behind the report. We very much enjoyed having the team at Duke - and I think they
liked it too." |
We responded, "I'm somewhat overwhelmed by your own gracious comments, which I hope you won't mind me passing on within the organization. This is certainly what I would hope the organization to be like and I take your views positively to heart, especially at a time when public servants don't always get positive headlines. As a relative newcomer I've consistently found my colleagues taking a public interest position, regardless of the lobbying pressures. Once the Government has responded to your report I hope to visit the US to explain the thinking behind it and our action to implement it and it would be great if you were able to be involved in some way." |
| You required a prior art search for claims of possible divisional application. Yes, your client was able to decide whether to file a divisional. No further comments on the quality or how to improve the service. You said that you chose the SAS as it is reasonably priced and good quality of service. You were very satisfied with the overall service you had received. |
None required as a compliment. |
| You said, "Very helpful, friendly and polite." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You mentioned, "Helpful." |
None required as a compliment. |
| You advised, "Professional person." |
None required as a compliment. |
| You said, "I used it [Ipsum] yesterday to review the documents relating to a GB Patent application. Having access to previously issued IPO communications and amended documents was incredibly useful. As for Ipsum itself, I found the website very user friendly and intuitive." |
None required as a compliment. |
| You required a search to assess novelty prior to filing a PCT, but subsequent to filing a US provisional. The results have been particularly interesting. A decision is pending. You feel that cost is an issue as you request a large number of searches from the IPO. Overall, the service is excellent. You use the office as it is local and convenient. You also use the Norwegian Patent Office, and RWS." |
None required as a compliment. |
| You said, "I use your online filing service quite often. It is quick and easy, and provides peace of mind before discussing new products, which often do not make it to market and quite often are left to expire in 12 months, but at least this method of filing all ideas, ensures that if an idea does become of commercial interest, the initial appropriate steps have been taken." |
None required as a compliment. |
| You required the search in order to prepare a freedom to operate opinion. The information received was very comprehensive. Regarding the quality of service - you commented that the search report was delivered on time and to the estimated budget. You confirmed that the status checks were in much better order than the previous search provided in 2009 - the A and B specs distinguished as requested. You chose the Search and Advisory Service as we had carried out the earlier search. This was a top-up search to the 2009 results. You do not use any other search providers and is very satisfied with the service received." |
None required as a compliment. |
| You told us, "This was very useful. Thank you." |
None required as a compliment. |
| You told us, "Excellent workshop and presentation many thanks." |
None required as a compliment. |
| You told us, "This was an excellent presentation delivered at a good pace and level." |
None required as a compliment. |
| You told us, "Informative thank you. Will return to the service for more information before advising clients with any level of detail." |
None required as a compliment. |
| You told us, "Very useful in my understanding how and what to protect and why. Very good teacher who discussed all clients’ questions." |
None required as a compliment. |
| You told us, "Well informed steady paced." |
None required as a compliment. |
| You told us, "Excellent description of a difficult topic, the speaker dealt very well with a multitude of specialised questions from a plethora of individuals in different sector/industries." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Good - good answers to questions a lot of complicated info. Would have been good to go around and see what we all do & use examples of what people do in the group & there is always networking opportunity." |
None required as a compliment. |
| You told us, "Very informative & delivered in a relaxed interactive & fun format." |
None required as a compliment. |
| You told us, "Excellent." |
None required as a compliment. |
| You told us, "Very interesting and informative and easy to understand." |
None required as a compliment. |
| You told us, "Helpful." |
None required as a compliment. |
| You said, "Truly excellent online service." |
None required as a compliment. |
| You said, "Listened intently - forms arrived promptly a few days later." |
None required as a compliment. |
| You told us, "Willing to comprehend from what perspective an application could be using unorthodox approach for employees." |
None required as a compliment. |
| You told us, "Very good - Dave knows his stuff lots of interesting and relevant stats on brands." |
None required as a compliment. |
| You told us, "Very interesting." |
None required as a compliment. |
| You told us, "I learnt and gained valuable information & the delivery of the session/presentation was engaging." |
None required as a compliment. |
| You told us, "Steve Coles is fantastic and worth waiting for 5 hours to talk to. SC was very helpful i think he deserve a pay rise!" |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "A great insight." |
None required as a compliment. |
| You told us, "Useful and well paced." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Really useful and informative." |
None required as a compliment. |
| You told us, "Very friendly and helpful." |
None required as a compliment. |
| You told us, "Nice presentation." |
None required as a compliment. |
| You told us, "Very useful speaker was excellent interesting." |
None required as a compliment. |
| You told us, "Informative & well presented so much better than a web site. Bring this man back next year to present! He provides an essential service." |
None required as a compliment. |
| You told us, "Good very informative, the speaker has charisma." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Very good." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You told us, "Well organised and the speakers up to speed with the topic he explained well and was lively so I understood all the information." |
None required as a compliment. |
| You told us, "An eye opener." |
None required as a compliment. |
| You told us, "Informative thank you." |
None required as a compliment. |
| You said, "Very good, a great service." |
None required as a compliment. |
| You told us, "Excellent and informative." |
None required as a compliment. |
| You told us, "Very good and informative entertaining and well presented." |
None required as a compliment. |
| You told us, "Very good and informative enough." |
None required as a compliment. |
| You told us, "Informative, a lot to take in." |
None required as a compliment. |
| You told us, "Excellent." |
None required as a compliment. |
| You told us, "Really good." |
None required as a compliment. |
| You told us, "It was very informative." |
None required as a compliment. |
| You told us, "The speaker was excellent with a great sense of humour which helped me to understand a complex area. Really very informative. Thank you." |
None required as a compliment. |
| You told us, "First class." |
None required as a compliment. |
| You told us, "Good and informative." |
None required as a compliment. |
| You said, "Very helpful and efficient." |
None required as a compliment. |
| You said, "Spoke to four - all were fabulous. Well done." |
None required as a compliment. |
| You said, "Excellent." |
None required as a compliment. |
| You told us, "Pleasant and efficient." |
None required as a compliment. |
| You told us, "Friendly eager to help lady. Keep up the good work." |
None required as a compliment. |
| You said, "Very helpful." |
None required as a compliment. |
| You said, "Excellent assistance." |
None required as a compliment. |
| You told us, "Very informative. As a visual learner this talk made it easier to understand." |
None required as a compliment. |
| You told us, "Excellent! Thanks very much." |
None required as a compliment. |
| You told us, "Clean, detailed, well structured very good speaker." |
None required as a compliment. |
| You told us, "Was extremely useful! Thank you Dave! Brilliant!" |
None required as a compliment. |
| You told us, "Informative." |
None required as a compliment. |
| You told us, "10/10." |
None required as a compliment. |
| You told us, "Great I joined it late but all the info and the speaker was great." |
None required as a compliment. |
| You told us, "Excellent." |
None required as a compliment. |
| You told us, "Informative. Interesting. Very good. Thank you." |
None required as a compliment. |
| You told us, "Great. Thanks." |
None required as a compliment. |
| You told us, "Excellent very informative." |
None required as a compliment. |
| You told us, "Very good, learned a lot. The trainer stayed after and spoke for ages." |
None required as a compliment. |
| You told us, "Wonderful." |
None required as a compliment. |
| You told us, "Excellent communicator very friendly assertive and knowledgeable." |
None required as a compliment. |
| You told us, "Brilliant speaker." |
None required as a compliment. |
| You told us, "Excellent. Very informative spoke to Gary Townley prior to this Dave an him after, GR8." |
None required as a compliment. |
| You told us, "Fantastic." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Great. Thanks." |
None required as a compliment. |
| You told us, "Useful - a must for all businesses." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Very informative and well presented." |
None required as a compliment. |
| You told us, "Very good." |
None required as a compliment. |
| You told us, "Beyond amazing Dave. Super thanks." |
None required as a compliment. |
| You told us, "Good clean and precise." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You told us, "Very insightful. Just what I needed as someone who is starting out." |
None required as a compliment. |
| You told us, "Informative." |
None required as a compliment. |
| You told us, "Incredibly effect short & punchy valid point’s relevant examples." |
None required as a compliment. |
| You told us, "Excellent." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Absolutely brilliant. Clear explanations were an eye opener. Using examples to explain the importance of confidentiality agreements changed my business plan immediately." |
None required as a compliment. |
| You told us, "Very informative." |
None required as a compliment. |
| You told us, "Very good & effective for first time starters." |
None required as a compliment. |
| You told us, "A good introduction & confirmed what I did & didn’t know." |
None required as a compliment. |
| You told us, "Great read docs but did not know about company naming." |
None required as a compliment. |
| You told us, "Excellent. Very enthusiastic & informative delivery." |
None required as a compliment. |
| You told us, "Very good though we could have done with a little longer on some slide as there was a lot of information which I wanted to record. Very informative." |
None required as a compliment. |
| You told us, "Very good." |
None required as a compliment. |
| You told us, "Great." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You told us, "Great loads of information." |
None required as a compliment. |
| You told us, "Fantastic." |
None required as a compliment. |
| You told us, "Brilliant." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You told us, "Great! Very informative and David was humorous and clear in his delivery." |
None required as a compliment. |
| You told us, "Good." |
None required as a compliment. |
| You told us, "V informative v well presented." |
None required as a compliment. |
| You told us, "Very good as I saw useful ways of making my business name travel and how I can make myself individual and stand out by using branding which will all be protected and could end up saving me money in the long run." |
None required as a compliment. |
| You told us, "The event was very useful the information received was relevant to what I was expecting." |
None required as a compliment. |
| You told us, "Very good." |
None required as a compliment. |
| You told us, "Excellently presented, engaging informative specific clear concise." |
None required as a compliment. |
| You told us, "It was a great & insightful event." |
None required as a compliment. |
| You told us, "Very informative some workshops were very helpful." |
None required as a compliment. |
| You told us, "Very informative I would like to find out about signing an agreement in more detail and would welcome an e-mail." |
None required as a compliment. |
| You told us, "Good information very clear and well spoken." |
None required as a compliment. |
| You told us, "Brilliant." |
None required as a compliment. |
| You told us, "Very engrossing." |
None required as a compliment. |
| You told us, "Very informative and clear." |
None required as a compliment. |
| You told us, "Very informative and well presented." |
None required as a compliment. |
| You told us, "Great." |
None required as a compliment. |
| You told us, "Highly beneficial." |
None required as a compliment. |
| You told us, "It was great. Dave Hopkins is very professional." |
None required as a compliment. |
| You told us, "Well presented as Steve Coles took his time in explaining all questions asked." |
None required as a compliment. |
| You told us, "Informative learned a lot." |
None required as a compliment. |
| You told us, "An excellent talk-entertaining and informative-delivered with panache and gusto. Mr Gary Townley is a credit to the IP office. Congratulations on delivering a first-rate talk and many thanks for an engaging session this afternoon." |
None required as a compliment. |
| You told us, "Very informative-great explanation of the differences between TM & C & registered Designs & Patents." |
None required as a compliment. |
| You told us, "Very good. Well explained." |
None required as a compliment. |
| You told us, "Well presented clearly explained questions were answered adequately." |
None required as a compliment. |
| You told us, "Very useful, informative, helpful, and clear concise." |
None required as a compliment. |
| You told us, "Invaluable." |
None required as a compliment. |
| You told us, "Very good." |
None required as a compliment. |
| You told us, "Provided useful information." |
None required as a compliment. |
| You told us, "The most useful and well delivered workshop in the event." |
None required as a compliment. |
| You told us, "Very helpful." |
None required as a compliment. |
| You said, "I just wanted to thank you for having the most simple Patent finding process in the world. May god bless you with more innovative ideas." |
None required as a compliment. |
| You said, "I was at Lionel Bently's talk this evening on Patent exclusions vs. exceptions (more later) and a partner of Paul Coles (at Lucas?) Said they were very pleased with us as they had got a PCT national phase granted in 3 months and 1 week, B spec due to be published beginning of June, and they have a licensing deal worth millions on the back of it. They would be filing tomorrow for PPH at the USPTO. Our examiner was very helpful." |
None required as a compliment. |
| You said, "Very interesting. Good interaction and consideration for leaner questions." |
None required as a compliment. |
| You said, "Very productive morning - could there be a tailored version for educational practitioners." |
None required as a compliment. |
| You told us, "A very interesting and informative seminar. Thank you." |
None required as a compliment. |
| You said, "The search report was very helpful. SAS provided a swift and friendly service. You chose to use the IPO because of its reputation for carrying out high quality Patent searches." |
None required as a compliment. |
| You told us, "Excellent thank you." |
None required as a compliment. |
| You told us, "Excellent event." |
None required as a compliment. |
| You told us, "First talk was brilliant, as was Brandstrike & IP21. I thought the first talk could have been longer. Face to face is great, concise information." |
None required as a compliment. |
| You said, "Tweet from @The VentService to IPO twitter account saying "Intellectual Property Office customer service: 10 out of 10! Very friendly and helpful." |
None required as a compliment. |
| You advised, "Very good at his job." |
None required as a compliment. |
| You exclaimed, "Brilliant." |
None required as a compliment. |
| You advised, "Happy to help! Very helpful staff, I wasn't made to feel uncomfortable if I didn't understand something. Thank you." |
None required as a compliment. |
| You mentioned, "Excellent. Very helpful - many thanks." |
None required as a compliment. |
| You advised, "Very good." |
None required as a compliment. |
| You advised, "Was well mannered." |
None required as a compliment. |
| You informed us, "Good." |
None required as a compliment. |
| You told us, "The above is the result of talking to a third advisor, after speaking to two advisors who were not that helpful. I have based all my answers on advisor no. 3 - the one with the best knowledge and excellent customer service. Advisor no. 3 provided an alternative to registering my Design as she explained a Patent wasn't suitable. She explained why I couldn't Patent it and suggested I register the Design as well as Trade Mark the name and logo: which I believed was a great alternative." |
None required as a compliment. |
| You mentioned, "All have been very polite, understanding and knowledgeable. It's good that advisors answer the phone within several minutes (ie. not kept waiting too long)." |
None required as a compliment. |
| You said, "I must say I have been most impressed with the service I have had from the Intellectual Property Office." |
None required as a compliment. |
| You said, "The client wanted to know if it was worthwhile taking an idea further: i.e. could they get meaningful protection and, if not, did they have Freedom to Operate. They commented that the search was effective, to time and to budget. They were generally very happy with the quality of the service. They did think that it would be useful to have electronic copies of non-patent citations, but understood that there is a copyright issue. They do not use any other service providers, and also confirmed that the office's Search and Advisory Service is quick, efficient and good value as well as having certain kudos. The agent was very happy
with the overall service that he had received." |
None required as a compliment. |
| Not practicing at the moment but still was AFS to some remaining cases. Transferred his remaining cases to another renewal firm. |
None required as a compliment. |
| You told us, "Perfect. For someone with no understanding of the ins and outs of the law and the rules and regulations, the office has been very straight forward and without problem." |
None required as a compliment. |
| You said, "He understood my question and gave me clear guidance. I am very happy with the IPO - from the time I submitted my application because of their prompt responses and guidelines I now look forward to receiving our TM registration certificate." |
None required as a compliment. |
| You said, "Friendly, efficient and helpful." |
None required as a compliment. |
| You said, "Excellent." |
None required as a compliment. |
| You told us, "Polite and helpful." |
None required as a compliment. |
| You said, "Knowledgeable and helpful." |
None required as a compliment. |
| You said, "Good." |
None required as a compliment. |
| You told us, "I spoke to three and they were all very much "on the ball". The reception staff were welcoming, pleasant and very helpful. All in all an enjoyable and productive encounter. Thank you to the Design examiner and her male colleague who together talked me through Design protection, and also to PAU who covered Patents." |
None required as a compliment. |
| You said, "All okay thanks." |
None required as a compliment. |
| You said, "Very good, he gave me a lot of information." |
None required as a compliment. |
| You said, "Very polite and helpful." |
None required as a compliment. |
| You said, "No specific IP process in place so found this very useful as a prompt to fully review and put into action." |
None required as a compliment. |
| You said, "Great presentation really made me think about my company." |
None required as a compliment. |
| You said, "The presentation by you for (IPR & Legal Risks) was particularly informative and useful to my business." |
None required as a compliment. |
| You said, "Excellent speaker very interesting." |
None required as a compliment. |
| You said, "Interactive, funny, understanding the importance of IP." |
None required as a compliment. |
| You said, "The speaker was excellent. Very informative, clear and informative. He will get my vote today as the best speaker." |
None required as a compliment. |
| You said, "The speaker was a very impressive & enthusiastic presenter. Being the 8th presenter of the day he was great." |
None required as a compliment. |
| You said, "Excellent presentation concise and effective." |
None required as a compliment. |
| You said, "Brilliant presenter." |
None required as a compliment. |
| I was dealing with a gentlemen on a complex case which was very close to the compliance date - we had just managed to agree by email an agreed set of claims, and I had outlined the remaining changes needed to the description. You e mailed me with the following compliment: "I'm very glad to hear you are to consider the proposed amended claims allowable if formally filled with the
UK PTO. I deeply appreciate your great help both with the claims and the specification. Never before the procedure was so pleasant, fast and simple :) " |
None required as a compliment. |
| You confirmed that you were satisfied with the service, although unfortunately the results did not deliver what you were hoping for. |
None required as a compliment. |
| You confirmed that you were satisfied with the service, although unfortunately the results did not deliver what you were hoping for. |
None required as a compliment. |
| You said, "I just wanted to say thank you for helping me out with my project last year." |
None required as a compliment. |
| You said, "Thank you for your very prompt and kind reply, which I very much appreciate." |
None required as a compliment. |
| You told us, "I have looked at your website and found it very informative, but I will end up ringing the help line, as I am unsure if the product/Trade Mark is a good idea and need to get the confirmation of someone human. But overall all the information is there." |
None required as a compliment. |
| You said, "You sought advice on a potential IP dispute, and the possibility of mediation. He was given advice by email. I received the following email from him today:- "Dear Sir, forgot to say thanks for the reply i will try your advice - and your advice was certainly far better/honest than any IP firm I've contacted - so I will see how I proceed and so may be back in touch. Kind Regards." |
None required as a compliment. |
| You said, "I just wanted to say thank you for all you help in steering us towards getting our Patent, without your advice I do not think that we would have got there." |
None required as a compliment. |
| You said, "Several rounds of correspondence led to a request for a hearing on patentability. You raised a number of points prior to hearing. The Examiner responded to these points, and agent indicated that applicant may withdraw hearing in view of the examiner comments. Examiner telephoned agent to clarify applicant's decision, and agent confirmed by letter that applicant no longer wished to pursue the hearing/application. In each
response, the agent commended the examiner on his careful and thorough treatment of the application. In his final letter, the agent commented "I would again
express our appreciation of the thorough consideration given to this application and for the comprehensive and constructive argumentation set out in the Examination
Reports". |
None required as a compliment. |
| You said, "Thank you for your attention and confirming the change of address. You have raised the earlier feedback profile considerably by your actions." |
None required as a compliment. |
| You said, "Very good and quick service, 100% professionalism and trusted organisation." |
None required as a compliment. |
| You said, "Very polite and helpful." |
None required as a compliment. |
| You told us, "On the ball and accommodating dealing with a rather vague question in a quick response." |
None required as a compliment. |
| You said, "Good." |
None required as a compliment. |
| You said, "Excellent." |
None required as a compliment. |
| You told us, "Brilliant - keep up the good work." |
None required as a compliment. |
| You said, "Very good." |
None required as a compliment. |
| You said, "Good." |
None required as a compliment. |
| You told us, "Spoke to was polite, professional, ready to answer any questions, fluent, and gave me the impression that she was really happy to be of service. My request was implemented promptly." |
None required as a compliment. |
| You said, "Informative." |
None required as a compliment. |
| You told us, "A very interesting educative and informative workshop." |
None required as a compliment. |
| You said, "The gentleman was a fantastic facilitator who provided detailed information backed up by examples. Very engaging." |
None required as a compliment. |
| You told us, "I thought the presentation was very informative and presented it in a manner which held our/my interest. I think this free workshop imitative is very worthwhile and I hope to attend any further events." |
None required as a compliment. |
| You told us, "Useful - I will look further into copyright as regards designing and delivering training courses, programmes, materials etc need to work out “assignment" issues before contracted to work." |
None required as a compliment. |
| You said, "The speaker did a fantastic job of presenting the information in a clear and understandable way." |
None required as a compliment. |
| You told us, "Very informative will do another session." |
None required as a compliment. |
| You said, "Very clear delivery. I feel I have understood now that intellectual property really is and how important it is in business." |
None required as a compliment. |
| You told us, "Very informative sessions." |
None required as a compliment. |
| You said, "Brilliant job, thank you." |
None required as a compliment. |
| You told us, "The gentleman on your stand was extremely polite and explained things in a clear, easy to understand language." |
None required as a compliment. |
| You said, "Very useful thank you good answers to all questions." |
None required as a compliment. |
| You told us, "This seminar was a taster and basically inspires you to carry out your own research in detail." |
None required as a compliment. |
| You said, "I enjoyed the lectures." |
None required as a compliment. |
| You said, "Most useful well presented." |
None required as a compliment. |
| You said, "Thanks." |
None required as a compliment. |
| You said, "As an Enterprise Coach I want to say this is an absolutely valuable workshop. Every person either in business or starting up a business needs to get face to face presentation to increase awareness and more. It is so helpful, it will help to publicise the essential services of the IPO. People I have met who have either started up or are thinking of starting up business are completely ignorant of the IPO services. The potential and issues are IP. I would say over 98% are ignorant. It is a very valuable service putting a face on IP." |
None required as a compliment. |
| You said, "The sections on Trade Marks and Copyright were very understandable with how it was explained. Very useful information. The visual aids and examples used were very useful in understanding the whole concept. |
None required as a compliment. |
| You said, "It was a clear introduction for me, however. I guess basic understanding of law helped me to understand the event, to I want to see more numbers in the presentation to know how effectively IP works. Overall, I had very nice time and discussions within the group. The participants are also nice, that they spoke about their examples good atmosphere." |
None required as a compliment. |
| You said, "Please continue to provide this direct service as this has been very useful to the social enterprises that attended. Online is good, but nothing replaces asking direct questions. Great speaker." |
None required as a compliment. |
| You said, "Very useful." |
None required as a compliment. |
| You said, "A lot of important info." |
None required as a compliment. |
| You said, "Very thorough and informative, in the world of charities & social enterprises this is essential and so very few organisations give it more than a cursory consideration." |
None required as a compliment. |
| You told us, "Friendly and eager to help." |
None required as a compliment. |
| You told us, "Well informed, helpful and courteous." |
None required as a compliment. |
| You told us, "Very friendly and helpful, excellent knowledge, answered all queries." |
None required as a compliment. |
| You said, "Thank you." |
None required as a compliment. |
| You said, "Thanks-very interesting & enjoyable." |
None required as a compliment. |
| You said, "Excellent informative." |
None required as a compliment. |
| You said, "The speaker made (what I was expecting to be) a dry subject very provoking & entertaining." |
None required as a compliment. |
| You said, "Course came highly recommended by delegates at another seminar can now see why." |
None required as a compliment. |
| You said, "Excellent presentation from you, informative and entertaining." |
None required as a compliment. |
| You said, "Excellent talk." |
None required as a compliment. |
| You said, "Great introduction many questions raised very interesting subject well presented." |
None required as a compliment. |
| You said, "Very useful." |
None required as a compliment. |
| You contacted the Information Centre with regards to a query on Copyright work created in a school environment. After speaking with someone in the Information Centre you were put through to the Copyright enquiries team. We advised you that the pupil would usually own the Copyright (subject to any agreements to the contrary) but would clarify the issue and get back to you. In the meantime we agreed to send you a copy of the fact sheet you were querying (not from the IPO) and that you would respond in the same format. |
None required as a compliment. |
