| Told us, "Very helpful." |
None required as a compliment. |
| Told us, "Very positive and willing to help." |
None required as a compliment. |
| Advised, "Very helpful." |
None required as a compliment. |
| Advised, "Very good." |
None required as a compliment. |
| You said we are, "Extremely helpful." |
None required as a compliment. |
| Confirmed, "Knowledgeable individual. Being new to the system you need someone to guide
you through the process." |
None required as a compliment. |
| You told us that the website is, "Remarkable straightforward and easy to use. Congratulations." |
None required as a compliment. |
| Told us, "Extremely knowledgeable, very polite and friendly." |
None required as a compliment. |
| Stated, "Excellent." |
None required as a compliment. |
| You said, "Thanks for your kind reply. I like to take this opportunity to appreciate you for your good service. All the staffs are replying promptly. I really enjoy your service. Keep it up." |
None required as a compliment. |
| Said we are, "Very helpful." |
None required as a compliment. |
| You told us, "First time I’ve been on one of your sessions, and it’s been really useful." |
None required as a compliment. |
| You said we are, "Good and friendly." |
None required as a compliment. |
| Advised, "Very well spoken, very good help." |
None required as a compliment. |
| You told us, "Thank you for the information on your website. I was very confused over copyright issues, but your clearly displayed information has helped my understanding. The fact that you are speaking from the government is very reassuring." |
None required as a compliment. |
| You mentioned, "She was very helpful." |
None required as a compliment. |
| Stated, "Clear and helpful." |
None required as a compliment. |
| You told us, "Your website is very informative and well laid out!" |
None required as a compliment. |
| You told us, "I have made two telephone calls to IPO and on both occasions I have received excellent service and a degree of professionalism not generally the case with call centre type help lines, the options
available on calling
are simple and speedy and
contact with your advisors is good as instant! I have spoken to your advisors twice and met your staff at one exhibition (Brand Licensing Show, Earls Court Olympia)
and now received (next day!) A pack of information. In all respects the level of service and information could not be better - I am very impressed." |
None required as a compliment. |
| Explained, "Most pleasant and helpful." |
None required as a compliment. |
| You rang the Information Centre looking for information on technology we had featured in IP Insight. We tracked all the information relating to the technology and the German company that owned it. You advised, "A very big thank you for finding the information on liquid glass." |
None required as a compliment. |
| You said, "He was extremely helpful, knowledgeable and really up for providing me with the required information. The best service I've received for a long time." |
None required as a compliment. |
| Said, "Could not have been more helpful." |
None required as a compliment. |
| You told us, "Knew what they needed to know." |
None required as a compliment. |
| You said we are, "Very polite and helpful." |
None required as a compliment. |
| Told us, "Excellent." |
None required as a compliment. |
| Advised us we are, "Excellent." |
None required as a compliment. |
| You said we are, "Helpful." |
None required as a compliment. |
| Advised, "Most helpful and patient, a pleasure to speak to." |
None required as a compliment. |
| You told us, "Very well informed." |
None required as a compliment. |
| Advised we are, "Very good and helpful." |
None required as a compliment. |
| Exclaimed, "Helpful." |
None required as a compliment. |
| Told us we are, "Good." |
None required as a compliment. |
| Told us we are, "Professional, helpful and efficient." |
None required as a compliment. |
| Advised, "Excellent." |
None required as a compliment. |
| Advised we are, "Very helpful." |
None required as a compliment. |
| Exclaimed, "He was very helpful as I never had a clue what to do next with my patent application. He explained things that I could understand." |
None required as a compliment. |
| Stated, "Competent /helpful." |
None required as a compliment. |
| Told us, "Very thorough. The call staff were excellent in their service." |
None required as a compliment. |
| You thanked us for arranging a 'fruitful opportunity' with the Japanese Embassy. |
None required as a compliment. |
| Told us, "Excellent." |
None required as a compliment. |
| You told us, "Very helpful indeed." |
None required as a compliment. |
| Stated, "Calm and helpful. Excellent service." |
None required as a compliment. |
| You advised, "Good. All the agents have been very helpful." |
None required as a compliment. |
| Indicated, "Pleasant." |
None required as a compliment. |
| You told us, "We await the receipt of the renewal forms by fax on this occasion, and look forward to the possibility of setting up this customer on our E-filing service. Additionally, please note that we really appreciate the detailed and customer oriented service
the UK Patent Office." |
None required as a compliment. |
| Advised, "Polite, very clear advice." |
None required as a compliment. |
| Told us, "Excellent." |
None required as a compliment. |
| Exclaimed, "Very good customer service. I found the advisors very helpful and would recommend them." |
None required as a compliment. |
| Advised, "Very helpful. Solved the problem I asked about." |
None required as a compliment. |
| Stated, "Excellent." |
None required as a compliment. |
| Told us, "First class and very helpful." |
None required as a compliment. |
| Exclaimed, "It was via email and website quite useful." |
None required as a compliment. |
| Told us, "Excellent." |
None required as a compliment. |
| Advised we are, "Excellent." |
None required as a compliment. |
| Told us, "Friendly, helpful, understanding, and well informed. The IPO is a friendly source of information. It's a most valuable resource in the quest for creativity aligned with business." |
None required as a compliment. |
| You advised, "Very professional - keep taking the tablets!" |
None required as a compliment. |
| You confirmed, "Very helpful in telling me how to go about protecting my design registration with your forms. You've saved me a lot of money that I didn't have to pay to a professional company to do all this for me. I was delighted to know I was able to do this myself." |
None required as a compliment. |
| Advised, "I spoke to two different advisors on separate days and I was impressed that they were excellent, professional, patient and knowledgeable. Also very helpful. The best phone call information I have ever been given." |
None required as a compliment. |
| Mentioned, "Fantastic - as everyone I have spoken to at IPO is. Thank you!" |
None required as a compliment. |
| You advised, "Very friendly, knowledgeable and helpful." |
None required as a compliment. |
| Confirmed, "Polite and pleasant. A good, prompt service." |
None required as a compliment. |
| Exclaimed, "Very good." |
None required as a compliment. |
| You told us, "I am satisfied with the person I spoke to on the phone, as they clearly pointed out opportunities available for copyright protection." |
None required as a compliment. |
| Confirmed, "Friendly helpful." |
None required as a compliment. |
| You advised, "I have attended an IPO event held tonight in the British Library. I would like to say what an excellent event it was. Special thanks to Gary from IPO and Gareth from Companies House who were both excellent speakers." |
None required as a compliment. |
| You said we are, "Very pleasant and helpful." |
None required as a compliment. |
| You stated, "First occasion very helpful." |
None required as a compliment. |
| Explained, "Very helpful." |
None required as a compliment. |
| Advised, "Good." |
None required as a compliment. |
| Told us, "Very helpful." |
None required as a compliment. |
| Said to us, "Thank you." After attending an event in London. |
None required as a compliment. |
| Advised, "Absolutely excellent; thoroughly enjoyed it." After attending an event in London. |
None required as a compliment. |
| Stated, "Thankyou and see you soon." After attending an event in London. |
None required as a compliment. |
| Exclaimed, "Thank you." After attending an event in London. |
None required as a compliment. |
| Told us we are, "Friendly." |
None required as a compliment. |
| You emailed to request a short delay in granting your application at 07:37 on Oct 4. We replied enclosing a copy of the EL26 letter already issued and explained that awaiting reply would indeed entail a short delay which you desired at 07:47. |
None required as a compliment. |
| You told us, "I am delighted with your on-line filing and form submission process; it is so quick, easy and efficient, well done. In these straightened times I was surprised but relieved to be able to pay by credit card without any extra fee, and I got £20 off the cost of substantive examination. I am even inclined to forgive you for changing the title of my patent to something misleading." |
None required as a compliment. |
| You were very grateful for the help given to you in getting your application to Grant, help from both Examiner and IT services (who advised on electronic filing of abstracts). To quote you "I wouldn't have done it without you"! |
None required as a compliment. |
| You told us that the online filing system is, "This is remarkable straightforward and easy to use. Congratulations." |
None required as a compliment. |
| You advised, "Excellent On-Line service and development. One of the best that I have seen. Congratulations to your development team." |
None required as a compliment. |
| You said, "I have used the online service a number of times and in contrast to other uploading services, including the USPTO, it is straightforward to use, with clear unambiguous menus and no nervous breakdown inducing delays. It has
never stalled on me unlike
other sites and the almost instant email receipt system is very reassuring. Those responsible are to be congratulated." |
None required as a compliment. |
| You confirmed that the search report provided the necessary information you were seeking. The information helped you to make a decision on what to do next. There were no areas you felt that we could improve on and confirmed that it was all smoothly carried out. You were satisfied with the overall service they had received from the Search and Advisory Service. |
None required as a compliment. |
| A historic enquiry was received through the Information Centre for a specific patent granted to a Captain George Harris in the 1800s. We were able to identify this patent and send a copy to you, together with copies of two other documents which could have been (but ultimately were not) relevant. You responded, "What a remarkable man you are! Thank you so much for this service. It is clear the first IS the one referred to in the pamphlets. The second is probably not, the third not. But one can never, as you so rightly point out, be sure until
research is complete. May I come to you in the future? Sometime I would like to be sure if there are patents from 1775 to 1850 with reference to the sperm whale fishery and its products. Maybe you could advise how to proceed
in due course? Once again heartfelt thanks." |
None required as a compliment. |
| You told us, "I have just undertaken my first electronic filing of patent documents and would like to compliment your office on a fantastically intuitive, informative, user considerate, and user friendly online service. Truly one of the best such comprehensive submission services I've seen and a shining example to how it could and should be done." |
None required as a compliment. |
| You requested the search reports and distribute them as a service to the regenerative medicine community. You don’t get specific feedback, other than people find this service very useful. You confirmed that the quality of service is very good and that they have received prompt email responses, but a direct email address of the invoicing department would be useful. |
None required as a compliment. |
| You chose the office because it is recognised in the UK, and you do not use any other Patent search provider. You were very satisfied with the overall service you had received. |
None required as a compliment. |
| You have a granted patent but were not certain how to use it. You twice requested advice on the situation with regards to variants developed since the date of filing and wanted some information about copyright. We sent you two detailed replies (on dossier), with which you were very pleased: "Many thanks for your time and excellent clarification on the issues I put to you; it is very much appreciated and has given me a much better understanding on how I need to proceed." |
None required as a compliment. |
| You told us, "Further to our telephone conversation earlier today, thank you very much again for your assistance. I apologise for the inconvenience which has been caused to you." |
None required as a compliment. |
| You telephoned late Friday afternoon looking for some information on how to obtain a 1902 patent and information relating to Chrysler cars. We forwarded the email onto Marketing on Monday morning. We found out the information that you were looking for. We forwarded the information and you replied very happy and said that it made a pleasant change to have an excellent
personal service. We also advised you that if you wanted to contact the office we would help you with our Esp@cenet service so that you could search yourself. |
None required as a compliment. |
| You told us, "I would like to thank you/your team for fixing the issue with the NP1 form when using the PMS gateway. We have been using the PMS gateway options for 2 months now and it has worked well. It has speeded and smoothed our EPOline workflow and much reduced the opportunities for errors." |
None required as a compliment. |
| You advised, "Dear UK Patent Office I have the highest admiration for you all, I think you consistently offer an outstanding and friendly service, and this online system is so easy to use, thank you so much with very best wishes. I'm trying to use the financial and practical benefits of IP to help those most in need. You have helped enormously in this project, thank you so much." |
None required as a compliment. |
| You wanted to know what IP your company held and renewal due dates and thanked us for supplying the relevant information. |
None required as a compliment. |
| Following receipt of your patent certificate, you wrote to Mr Alty & for attention of the Patent Examiner to say thank you (directed personally and to all staff) for the help and support given in obtaining the patent. |
None required as a compliment. |
| You provided feedback on the Search and Advisory search report you received. You confirmed that you required a search to help with making a decision on applying for a Patent. The information you received was helpful. You did not have anything further to add regarding the quality of service received nor had any further comments to add regarding making any improvements. You have used the IPO as you felt that a government body should be trustworthy and competent. You confirmed that you were very satisfied with
the overall service you
had received. |
None required as a compliment. |
| You said, "Thank you for this service. We can ready send and receive our approval of submitting on the spot. Air mail takes very relatively prolonged time and we are not completely sure of the letter arrival before the last dated time. Best wishes and regards" |
None required as a compliment. |
| We received a telephone call from you concerning applying to WIPO for a PCT application, since your invention has received interest from international companies. You were worried about missing the date for applying internationally and concerned about what to do next with your current application. We directed you towards the relevant pages of the WIPO website where you could find out about the costs and procedures for filing a PCT application with WIPO. We also suggested that you send the IPO a request for accelerated publication and files a Form 10 immediately requesting
accelerated examination so that we can examine your case prior to applying internationally. You will save a lot of money by
going direct to WIPO, and you were "over-the-moon" about the information that we had provided you with. |
None required as a compliment. |
| You provided feedback on a search and advisory search report you had received. You required the report to provide information as to whether your invention might be patentable and so whether it was worth progressing with the project. You did not have anything further to add regarding the quality of the service you had received. You confirmed that the service was very good. You used our service to take advantage of the additional personal experience of a Patent examiner. You were very satisfied
with the overall service you had received. |
None required as a compliment. |
| You said, "Thanks. May I say that it's very refreshing to be in touch with somebody helpful?" |
None required as a compliment. |
| You advised, "Excellent service and a well-designed application process! Salute!" |
None required as a compliment. |
| You said that online filing works very well. |
None required as a compliment. |
| You advised, "I sent this request back in July, and I would like to thank your organisation on two accounts. 1) For the efficient response from the organisation as a whole. 2) Thanks to the Patent examiner for his assistance and personal time in communicating with me to the finer details of the request." |
None required as a compliment. |
| You said, "Thank you very much for organising this. The Apple people went away with a lot of useful knowledge and I'm confident that it will soon translate into better UK patent applications." |
None required as a compliment. |
| A diary which was / should have been set for 1 December 2010 was missed / not correctly applied. You complained about the resultant delay in issuing a letter of grant. The combined search and acceleration of the case had been accelerated. You thanked us as a top-up search etc. is being done as a priority. |
None required as a compliment. |
| You said we were, "Most helpful." |
None required as a compliment. |
| You were unable to obtain a replacement grant certificate through usual channels. You contacted an examiner who passed the matter on. We arranged a replacement grant certificate to be issued within 24 hours of the request. As a result, you contacted the office to express thanks that the matter had been resolved. |
None required as a compliment. |
| You told us, "It is a wonderful experience, due to the easy navigation and interface of the web page online services. Keep it up." |
None required as a compliment. |
| Accelerated Combined Search and Examination was requested on this patent application, which was completed within 9 working days of the request. You commented, "The applicant greatly appreciates the speed with which the combined search and examination report on this application was completed." |
None required as a compliment. |
| Email of thanks received: "I apologise for being a little late in contacting you but we were out of the country for three weeks and have only just sat down to catch up with e-mails. We are delighted that you were able to Grant us a Patent for our idea and we would just like to thank you personally for your work and the advice
you provided in order to help us achieve this. We do not know what the future holds for this but we intend to see if we can progress further with our invention. Thank
you again for all your help." |
None required as a compliment. |
| You advised, "This website and your service levels are simply excellent! Well done." |
None required as a compliment. |
| You told us, "Excellent on-line filing service. Filed from Australia 21:00. Well done to your IT department." |
None required as a compliment. |
| You wrote a letter to us and told us that every one of our staff have been most helpful and polite. |
None required as a compliment. |
| You told us, "I would also like to point out that I am very grateful and very pleased with the way in which the examiner has dealt with my Patent application." |
None required as a compliment. |
| You advised, "Thank you for coming to Japanese IP study group and make presentation on last Friday. Also thanks for joining dinner to have chat with study group members. All attendees of study group said that they understood more about PPH
and enjoyed interactive
discussion with you. They (especially from companies) said that they feel the communication with UKIPO is closer (more friendly) than that
with JPO, and that is what
Japanese business would like. Thank you again and I hope UKIPO and Japanese business have continuously good relationship in the future." |
None required as a compliment. |
| You called to ask for further explanation of our comments on an SAS patent search. You remarked that the quality of searching was very high and that they will likely use the SAS again in future. |
None required as a compliment. |
| You thanked us for answering your question, saying "Thank you very much for your response. Indeed the situation you describe was exactly the issue I wanted to bring to your attention. Best regards and congratulations for a superb customer service" |
None required as a compliment. |
| You requested accelerated search for your application with F9 filed on 6 October 2010. The search report was sent out on 18 November 2010. You submitted amended claims on 24 November 2010 in response to the search report and emailed us on 23 December 2010 asking for some advice relating to the content of your amended claims before you file for an international patent application. In this email, you stated "your work so far has been truly excellent and helpful". |
None required as a compliment. |
| We rang you to clarify what service you provided. We then made a suggestion that the specification would be better if slightly reworded. We pointed out that there was only one chance to get it right, but that we would be happy to further discuss any amendment to the specification before submission. You were very enthused and thanked us for our suggestion by way of an e-mail which stated, "Many thanks to the Trade Mark examiner for his kind assistance." |
None required as a compliment. |
| You visited the office regarding a threatened opposition. Whilst here you commented that you were grateful for the information on EIEC which had been sent to you by the office. You were subsequently
contacted by them and wouldn't
have known what to do about the fee request without our input. You also expressed your satisfaction with all your contact with the office (you have a Patent application
also). |
None required as a compliment. |
| You advised, "Just to let you know I received the decision today. I am quite frankly stunned. May I take this opportunity to thank you all at the IPO for putting up with me for the last 3 years and for the professionalism extended to me over that period? I take it that I have to sit tight now until the date for an appeal has passed? The change of address form is in the post. Many Thanks." |
None required as a compliment. |
| In response to an examination report you wrote the following: "I should also like to give warm compliments to whoever is responsible for your excellent access on normal telephone numbers and without automated delays. This is a remarkable asset to the IPO management and on my few few calls to you, I have been greatly impressed by the friendly and helpful responses to what must be boringly repetitive enquiries. There seems to be a knack of getting the right people for the job! Congratulations all
round." |
None required as a compliment. |
