| The customer said "Friendly and well informed. Fast service with
great support." |
None required as a compliment. |
| You explained we are, "Very helpful." |
None required as a compliment. |
| Stated, "Caring and friendly, offered to help. I didn't get the impression that I was
bothering him. Great service! Thank you!!!" |
None required as a compliment. |
| You commented "No buttons to press to reach a useful human." |
None required as a compliment. |
| You advised we are, "Excellent." |
None required as a compliment. |
| You advised, "Wonderful help." |
None required as a compliment. |
| You said "Very knowledgeable, helpful and confident." |
None required as a compliment. |
| You said we are, "Informed and helpful. We do not have access to the internet and it is good to deal with an organisation that didn't see that as a major problem." |
None required as a compliment. |
| You said that the IPO Information Centre was, "The most helpful government office that he had ever dealt with." |
None required as a compliment. |
| You said "A knowledgeable and helpful person." |
None required as a compliment. |
| You explained we are, "First class, pleasant, mannerly." |
None required as a compliment. |
| With regards to the IP Crime Report you advised, "Great! This came out just in time - I think that we can utilize the report as well as introduce the UK
IP Crime Group at our IPR
Enforcement Workshop in Helsinki on Wednesday 25 August. Thanks!" |
None required as a compliment. |
| You commented "Good" |
None required as a compliment. |
| You said we are, "Very obliging and polite." |
None required as a compliment. |
| You advised, "Very well informed and helpful. I was very impressed with the IPO." |
None required as a compliment. |
| You said "I spoke to you, who were very helpful and professional. I was very unsure who I could trust and not knowing where to go I appreciated the help." |
None required as a compliment. |
| You stated we are, "Pleasant and helpful." |
None required as a compliment. |
| Told us, "Very helpful." |
None required as a compliment. |
| You commented "Excellent" |
None required as a compliment. |
| Confirmed we are, "Very competent." |
None required as a compliment. |
| Advised, "I did not speak directly to a person as made an email. This was answered the same day and my request for a design application pack was promptly dealt with." |
None required as a compliment. |
| You said "I found her to be very helpful and she answered all my questions for me very well." |
None required as a compliment. |
| Stated we are, "Very good." |
None required as a compliment. |
| Told us, "Good." |
None required as a compliment. |
| Told us we are, "Helpful and constructive and able to point me in the right direction. The handouts and relevant pamphlets regarding intellectual property arrived within three days of my request. Thank you." |
None required as a compliment. |
| Clarified we are, "Very helpful." |
None required as a compliment. |
| You had been mis-advised by a business advisor and had called the IPO for advice regarding an I-Phone application that you were creating. We advised you on how to protect your IP. You were delighted with the service offered by the Information Centre at the IPO saying, "You have been fantastic! Just one simple call and you have answered all my concerns. I
now know how to protect my IP. Thank you.
I wish I had spoken
to you weeks ago! It’s been great to ring a Government office and not be passed around." |
None required as a compliment. |
| Said we are, "Excellent." |
None required as a compliment. |
| Exclaimed we are, "Polite." |
None required as a compliment. |
| You attended an IP Clinic in Newport and thought that the information received was of the highest professional standard. |
None required as a compliment. |
| Exclaimed we are, "Very helpful." |
None required as a compliment. |
| Told us we are, "Very helpful and informative." |
None required as a compliment. |
| You stated, "Clear answers and understanding reply." |
None required as a compliment. |
| You explained, we were, "Excellent." |
None required as a compliment. |
| You said we are, "Very polite, clear advice good knowledge of facts." |
None required as a compliment. |
| Exclaimed, "Extremely helpful and patient." |
None required as a compliment. |
| You said we are, "Excellent." |
None required as a compliment. |
| You advised, "Well informed helpful and approachable." |
None required as a compliment. |
| Said, "Quite open, friendly and knowledged to deliver the services." |
None required as a compliment. |
| You advised we are, "Very friendly and willing to help. Sent me through immediately like he said he would. Very good impression." |
None required as a compliment. |
| You told us, "Received information very quickly." |
None required as a compliment. |
| The advisor had excellent knowledge and always comes back very quickly with the answer to my question or query. |
None required as a compliment. |
| You explained we are "Good." |
None required as a compliment. |
| Clarified we are, "Friendly and efficient." |
None required as a compliment. |
| Told us, "Very helpful and courteous." |
None required as a compliment. |
| You told us "She was very helpful." |
None required as a compliment. |
| You stated, "Well fitted to do his job." |
None required as a compliment. |
| Advised, "His knowledge and willingness to help, totally professional." |
None required as a compliment. |
| You "Spoke to various advisors on different occasions, found every person I spoke to very helpful. Also found the efficiency to be very good - ie. Booklets, forms and information were sent out very quickly." |
None required as a compliment. |
| You advised, "The information I requested was sent out very quickly." |
None required as a compliment. |
| Said, "Willing to help and when in doubt passed the call on to someone more experienced rather than saying, "I'm sorry I can't help". |
None required as a compliment. |
| You told us, "They knew exactly what they were on about and gave me exactly the information I wanted." |
None required as a compliment. |
| You told us, "The service has always been excellent, helpful, polite and speedy." |
None required as a compliment. |
| Stated, "Very helpful. I would definitely do business with this office again." |
None required as a compliment. |
| You advised, "He seemed to be a confident and well versed individual who helped me with my request." |
None required as a compliment. |
| You advised, "Immediately aware of my query." |
None required as a compliment. |
| Said, "Excellent." |
None required as a compliment. |
| You advised, "I would like to say what a big help you were when I phone to ask for advice. I have spoken to many people at your office but he was superb, I just wanted to let someone know that he's doing a great job in helping new inventors like me make claims. I wasn't paid to say this Ah!! Just felt I had to." |
None required as a compliment. |
| Explained, "Very helpful and courteous." |
None required as a compliment. |
| You attended an IP Clinic in Newport and said, "The IP representatives showed a keenness to help and would recommend this event to others." |
None required as a compliment. |
| You "Entered the Cracking Ideas completion and won the 4-7 age group prize in Scotland. The award ceremony was at Legoland and a letter of thanks was sent to us. Many thanks for organising such a wonderful event. It was a great adventure for my daughter (and me)." |
None required as a compliment. |
| Said, "Excellent." |
None required as a compliment. |
| You attended an IP Clinic in Newport and said, "From the booking to the meeting, everything was dealt with very professionally. I can't think of anything it could do better or different, but then I knew nothing about IP. I will be applying for a Trade Mark on line". |
None required as a compliment. |
| You advised, "Thank you so much for making yesterday such a special day. It must have been a lot of work to make it run smoothly, arrivals from West Wallaby Street notwithstanding! The girls enjoyed themselves enormously, and the adrenalin was enough to keep them going until after midnight, which was just as well since the journey home didn’t go quite according to plan! The competition was hugely enjoyed by both of them from the initial anticipation of deciding upon and filling in their entries right up until the last
moment of yesterday. From our point of view it is lovely for
parents who have no real background in science, and are from a generation who never studied D &T
or Materials, to stumble upon something that has so inspired Aurura
in particular, who is totally engrossed by all things ingenious." |
None required as a compliment. |
| Told us, "Excellent. I have multiple sclerosis and a bad memory and have rung several times. The team is always helpful. Thank you." |
None required as a compliment. |
| Told us, "Very efficient." |
None required as a compliment. |
| You said, "The day was just excellent. The children had a blast and felt very special. And I got to talk about the invention I'd put into the competition, to a patent lawyer, which made me very happy. Thanks and continued congratulations to your office on running this sort of competition." |
None required as a compliment. |
| Advised, "Excellent." |
None required as a compliment. |
| Advised we are, "Good." |
None required as a compliment. |
| You explained, "Thank you for a lovely time at the award ceremony. We all had a really great day and I am sure Ethan will never forget it." |
None required as a compliment. |
| Said, "Really friendly and helpful. I felt all the advice given was in my best interest. All my dealings with the IPO have been great. Calls always returned when necessary. Good helpful and friendly advice. I really felt the IPO was committed to helping me with my product." |
None required as a compliment. |
| You confirmed, "I am writing to thank you very much for the fantastic Award Ceremony day for the Wallace and Gromit Cracking Ideas Competition. I had a brilliant day and the prizes you gave me are great, especially the unique trophy! A highlight for me was certainly meeting the friends from 62 West Wallaby Street! Both my family and my Design Technology teacher have said what a special day it was, and also how you thought of everything to make it special. Last week, the Halstead Gazette (our local paper) put the story about my "Cracking Win" on the front page of the paper; this has resulted in many friends from the area commenting on this! Also, the Homepage of my school in Ipswich had my story on, and the News section had it twice. It is only when I see this that I realise how much of a big deal it actually is!! Thank you again for a really,
really CRACKING day." |
None required as a compliment. |
| Told us, "Polite and helpful." |
None required as a compliment. |
| You advised, "How helpful and polite staff in the information centre have been. You have called several times and always received excellent service." |
None required as a compliment. |
| You raised helpdesk call as having problems with using EPOLINE software. We gave advice over phone and then emailed the two documents you were unable to view. You then e-mailed us to say, "Very much appreciated, the help & the documents. Excellent service. Best regards." |
None required as a compliment. |
| You said we are, "Keen and very helpful." |
None required as a compliment. |
| You congratulated CED on the excellent IP Crime Report and to ask if you can quote from it occasionally. |
None required as a compliment. |
| You commented, "She was very professional and knew what she was talking about." |
None required as a compliment. |
| You told us, "All your services have been excellent and very responsive. Thank you." |
None required as a compliment. |
| You told us, "This is my initial contact with you. I asked for an information pack and got it very promptly. Many thanks. I am sure I shall be in contact with you again." |
None required as a compliment. |
| You advised, "I think your Healthcheck is great." |
None required as a compliment. |
| You exclaimed, "My second call to you was helpful and informative." |
None required as a compliment. |
| You stated, "Thanks for producing such a good tool." |
None required as a compliment. |
| You mentioned, "More help from people in government, to stop infringements on the small inventor from a big company as the cost is so great to fight them." |
None required as a compliment. |
| Confirmed, "It's a really useful tool." |
None required as a compliment. |
| Stated, "Looks great to me." |
None required as a compliment. |
| Confirmed to us, "The Healthcheck is a great stimulus to prompt actual effort in IP protection since it points out areas that are viable and applicable for certain methods of protective actions available." |
None required as a compliment. |
| Explained, "A good service, thanks: just the kind of thing entrepreneurs need." |
None required as a compliment. |
| Told us, "The health check is well formatted and has enabled our company to structure our systems and procedures around best class principles." |
None required as a compliment. |
| Advised, "My overall comment would be that I support the initiative." |
None required as a compliment. |
| Mentioned, "Excellent resource and very useful." |
None required as a compliment. |
| Told us, "Good professionalism apparent." |
None required as a compliment. |
| Advised, "Excellent! Fab!" |
None required as a compliment. |
| Confirmed, "Clear, concise and very patient." |
None required as a compliment. |
| Stated, "I have been liaising with the IPO for over 4 years and have always received an excellent service professional, patient, clear and informative. The interest in releasing intellectual property ideas has become a realistic option available to the man in the street; the way IPO has reinvented itself has made this opportunity even more realistic." |
None required as a compliment. |
| Explained, "Knowledgeable and patient." |
None required as a compliment. |
| Told us, "To the point, helpful and practical." |
None required as a compliment. |
| Advised we are, "Excellent." |
None required as a compliment. |
| Said we are, "Excellent." |
None required as a compliment. |
| Told us, "Very, very helpful." |
None required as a compliment. |
| Said to us, "Courteous and helpful and encouraging. Brian Nugent was very willing to give help and advice and followed up my visit quickly by sending me comprehensive information." |
None required as a compliment. |
| Advised, "IPO is very helpful and informative. The services is excellent. The staff are very courteous." |
None required as a compliment. |
| Told us, "The knowledge I gained was a very useful start course for me." |
None required as a compliment. |
| You said "I recently asked for a complete copy of the file for a granted patent. Was very impressed with the turnaround time and price, so thanks for that." |
None required as a compliment. |
| You wanted a copy of the instructions from 20 years ago about re-registration of a company from limited to PLC to file at the United States Office. We emailed you
instructions from MOPP and the CIPA
guide. You were happy with our quick response. |
None required as a compliment. |
| You advised, "Well designed and user friendly site. Congrats." |
None required as a compliment. |
| You wrote: "We thank the Examiner for his very helpful comments in respect of the outstanding matters in this application". |
None required as a compliment. |
| You requested a commercial search for FTO analysis for investment purposes. Yes, the necessary information was provided and yes the information did help and they now have FTO issues to deal with. You chose SAS to conduct your search because you required an independent FTO report. You were satisfied with the overall service you
had received. |
None required as a compliment. |
| You required a search because an opinion was sought in order to secure an investment. You confirmed yes, that the report provided the necessary information and a decision is pending. You confirmed that you received an authoritive opinion within a short period of time and was very satisfied with the overall service you had received. |
None required as a compliment. |
| You said, "Easy form filling system and very helpful staff by phone." |
None required as a compliment. |
| You required our services because you wanted the first step in assessing viability of the product idea. You found the report very useful in deciding the next step. The quality & Service SAS provides was
very informative, quick response, thorough and enclosure of
documents
referenced was very useful to your understanding of the content of the report. You are a complete novice
to the Intellectual Property area and after studying the website
- which holds a vast amount of information - it was clear that the first step should be a patentability
search. Execution of the search was flawless. You investigated the idea of patenting and through Business Link
were directed to IPO. Being an official organisation, you felt confident using our services in full confidentiality. Having found our website, you did not feel it necessary to continue searching for alternatives - you
are happy we could do the job, and do it professionally and well.
Very satisfied. |
None required as a compliment. |
| You advised, "That the search was requested for prior art to oppose a European patent. The search results weren't as hoped, but that may be due to the lack of prior art in this area. The Service is generally very good. The Search Examiners I have spoken to on the phone have always been very helpful and customer focused. Generally excellent searches. Have used Patent Seekers in the past, but now prefer to use SAS." You confirmed that you are satisfied with the overall service you had received. |
None required as a compliment. |
| You queried, "We met briefly at the recent innovation forum in Bristol. At the time you could not of course answer my single query, but I am attaching to this Email the patent
I queried with you. Basically the Esp@cenet search concludes it is A3, i.e. not granted, but a colleague has sent me a status
saying granted in the UK. Can you clarify this confusion?" When the Patents applicant unit responded you e-mailed to say,
"Brilliant service." |
None required as a compliment. |
| You needed to review several patents in your name to identify the current status and the request was well interpreted and a good result achieved. You were totally satisfied with a thorough job having been done and will use the service again as and when the need arises. It is good value for money. You had no complaints at all and chose SAS as being the most authoritive agency you could think of and he believes that we are. You did not engage the services of any other apart from your US
patent lawyers in Chicago who checked out the USPTO for him. You confirmed
that you were very satisfied with the overall service you had received. |
None required as a compliment. |
| With the exception of a couple of drawings the application was identical to a previous application which was searched and examined a couple of months ago. We telephoned you to tell you this and it transpired that you had filed the wrong pages. You withdrew the application and filed another application. During the conversation you commented how good you thought our combined search and examination service was and how you recommend it to other people. You sent the examiner a box of chocolates to say thank you. |
None required as a compliment. |
| You said, "I would like to thank you for your very kind advice and guidance during the examination of my application. It was a real pleasure working with you on the application." |
None required as a compliment. |
| You required a search to determine the current level of Patent protection for an idea. The information received was sufficient. You chose the SAS to conduct the search as you had used us previously. You were satisfied with the overall service you had received. |
None required as a compliment. |
| We confirmed, "I would firstly like to make reference to your people down there, I must say 100% to you guys, and as for the overall service, well what can one say, other than "top marks" TO A SERVICE THATS A CREDIT TO THE UK. Please try and keep up with this excellent service. Kind regards to all." |
None required as a compliment. |
| You wanted copies of your completed F51 on a number of cases. We sent you copies and you thanked us for our help and assistance. |
None required as a compliment. |
| You had previously complained about the long delay in examining your patent application. You requested accelerated examination on 28 July 2010. The first examination report issued on 3 August 2010 and the following compliment was received: "I would like to take this opportunity to thank you for your professional work in the examination of my patent application. I am very pleased with the outcome and have submitted the amendments raised in your report to the Comptroller. With Best Wishes, Yours sincerely." |
None required as a compliment. |
| You said, "I use both the Norwegian online patent filing system (Altinn) and the European Patent Office online filing system. Both require software installed, as well as special smart cards for security. It took a long time to get them installed and compatible with our computer system, and even longer to teach our employees how to use the services offered. Today I tried your online patent filing system for the first time, expecting similar difficulties. I am thus compelled to write you, as this system was a joy to use. No special programs, no cards, no difficult interfaces but rather a very user friendly, self explanatory layout. I can think of no way it could have
been
done better. Congratulations on a terrific system - one can only hope the other patent office’s can
learn something from you. Have a nice day." |
None required as a compliment. |
| You telephoned with an enquiry on patent application fees and PCT fees. You had initially telephoned at 06:30 on 29 July and then accessed the website for information. When we returned your call and answered your specific fee enquiries, you commented that, "The website becomes more and more impressive as it goes on and must have cut down on the number of phone calls we receive as everything you need to know is on the website". |
None required as a compliment. |
| You thanked us for our advice, guidance and positive comments in respect of your patent application. This was in response to a very detailed examination report, you coming in to the office for a face-to-face meeting with us during which time we discussed the application and we advised you as to how to proceed and how to go about making your amendments. |
None required as a compliment. |
| You "Requested an SAS search to satisfy yourself about the Patentability of an IP disclosure by one of your researchers. The report provided the information you needed. You confirmed that you were very satisfied with the service provided and the report was provided very promptly. You confirmed that you choose SAS because of value for money and reputation (important in relation to
using our reports as ‘evidence’ and was very satisfied with the
overall service you had received." |
None required as a compliment. |
| After applying for a RTM online you said, "Again, very impressed with the option and speed." |
None required as a compliment. |
| You rang to ask, "If you could reproduce your design in a different manner." We advised the applicant that a design only protects what you see and therefore you would need to file a new application if you wanted to protect a different design. You said that you felt everyone here at the Office was so helpful and that you had been really scared of ringing because your an unrepresented applicant but you have always had really good help and support from us. |
None required as a compliment. |
| You e-mailed us to advise, "I am writing to confirm receipt and acknowledgement of your letters this morning and would like to take this opportunity to sincerely thank you for the support you have provided during the application process for both my Trade Marks. If you do have a customer survey scheme in operation please ensure my feedback is incorporated." |
None required as a compliment. |
| You were taking part in an ex-parte hearing and complimented the office on its willingness to engage with its customers to overcome objections. This was your first experience of a telephone hearing and you wished that the Germany Trade Mark office provided the same quality of service and was as helpful and service driven. |
None required as a compliment. |
| You asked about, "Earlier rights and the filing and completion of a TM3S." We are now awaiting the file to progress the request - you thanked us for our service. |
None required as a compliment. |
| You wanted to compliment the office on "Right Start" and the associated process. The process has been easy and you understood the process. This is your second appication applied for in this way. |
None required as a compliment. |
| We advised you of a Section 41(2) series objection and earlier rights. We also outlined how to go about overcoming the objection and avoiding the earlier rights. You will now complete the TM3S to overcome/avoid objections and notifications. You thanked us for the informative report and were "very, very grateful" for the time spent on the telephone explaining the different routes available and any possible consequences of each action you could have taken. |
None required as a compliment. |
