| You advised we were, "Polite and willing to help." |
None required as a compliment |
| Advised, "This was a simple enquiry so it was dealt with efficiently
and quickly." |
None required as a compliment. |
| Advised we are, "Extremely helpful and patient. Wish to thank you all for your
competence." |
None required as a compliment. |
| You told us, "The conversation was short so no chance to gain much of an impression but the matter was dealt with efficiently." |
None required as a compliment. |
| Said to us, "First class." |
None required as a compliment. |
| Said, "I was pleased to receive the information I needed through the postal service so quickly." |
None required as a compliment. |
| You informed us that, "Yes, all my queries were answered." |
None required as a compliment. |
| You informed us that, "Yes, all my queries were answered." |
None required as a compliment. |
| Explained, "Very good." |
None required as a compliment. |
| Confirmed we were, "Knowledgeable and confident." |
None required as a compliment. |
| You said we are, "Top rate." |
None required as a compliment. |
| Told us, "I would like to highly commend both Michelle Bowden and Richard Hughes for their excellent and helpful service in getting documents to me (which I needed very urgently) in
a friendly and efficient manner. A credit
to your business." |
None required as a compliment. |
| Advised we are, "Very able." |
None required as a compliment. |
| You explained that we are, "Very good." |
None required as a compliment. |
| Stated, "Good." |
None required as a compliment. |
| Said we are, "Very friendly, polite and helpful." |
None required as a compliment. |
| You told us we are, "Good and kind." |
None required as a compliment. |
| Mentioned, "Exemplary." |
None required as a compliment. |
| Told us, "Very helpful and knowledgeable." |
None required as a compliment. |
| You explained we are, "Succinct!" |
None required as a compliment. |
| Confirmed, "Very clear knew what I wanted and sent it straight out to me." |
None required as a compliment. |
| Explained, "Very prompt response thank you." |
None required as a compliment. |
| You mentioned we were, "Excellent." |
None required as a compliment. |
| Clarified, "Polite, helpful and well informed." |
None required as a compliment. |
| Stated, "Always helpful." |
None required as a compliment. |
| You commented that you had found the information available on the Office's website very useful, and that in general you are very impressed with the website, particularly in comparison to the websites of other IP Offices. |
None required as a compliment. |
| Said to us, "Of all the many people I have spoken to over the years they were so nice and helpful I'm seriously thinking about moving to Wales." |
None required as a compliment. |
| You advised, "Excellent, friendly, approachable." |
None required as a compliment. |
| You explained, "Good, professional feedback on all queries. Helped to get an understanding of patents and I.P. issues." |
None required as a compliment. |
| Advised, "Very helpful and willing to advise." |
None required as a compliment. |
| You told us, "I was very satisfied." |
None required as a compliment. |
| You stated, "I found the person to be all of the above (excellent)." |
None required as a compliment. |
| Explained, "Professional and helpful." |
None required as a compliment. |
| You said we are, "Helpful." |
None required as a compliment. |
| Told us, "Good." |
None required as a compliment. |
| Advised, "Very helpful and was able to address my query. Gave good advice and where to look for further information." |
None required as a compliment. |
| You said we are, "Excellent." |
None required as a compliment. |
| Stated, "Excellent." |
None required as a compliment. |
| You clarified, "Very helpful." |
None required as a compliment. |
| You explained, "I was made to feel at ease, relaxed." |
None required as a compliment. |
| Mentioned, "Thanks for your service. I think you do a great service. Good job." |
None required as a compliment. |
| You told us, "Very knowledgeable, patient, friendly and helpful. I have found your service, staff and information excellent thanks." |
None required as a compliment. |
| You said we are, "Very well mannered and helpful." |
None required as a compliment. |
| Advised, "Tracey who dealt with everything was absolutely charming and a pleasure to talk with and will enjoy finalising the trade mark with her if possible at a later date. Hopefully not too long away! Quality of service "really insightful, educational and fun". |
None required as a compliment. |
| You advised we are, "Very helpful." |
None required as a compliment. |
| Told us, "Very helpful." |
None required as a compliment. |
| You mentioned, "I an was very professional, polite and helpful. We received our information pack very quickly." |
None required as a compliment. |
| You stated, "Very helpful thanks." |
None required as a compliment. |
| Exclaimed, "Polite and helpful." |
None required as a compliment. |
| Told us we were, "Excellent." |
None required as a compliment. |
| Advised, "Very helpful." |
None required as a compliment. |
| You confirmed, "(Tracey) excellent, friendly." |
None required as a compliment. |
| You were happy with the service you received. |
None required as a compliment. |
| Stated, "Excellent." |
None required as a compliment. |
| You confirmed, "What I wanted but not expected." |
None required as a compliment. |
| Mentioned, "Very good." |
None required as a compliment. |
| The customer e mailed to say "I spoke to a certain Melanie on your information line. I would just like to thank her, and of course the IPO for the helpful advice that she gave me today. She even said she would put some info in the post for me which is an added bonus.
Thank you so much again, and I look forward to applying for a trade mark." |
None required as a compliment. |
| Told us, "Very helpful." |
None required as a compliment. |
| The customer said "Many thanks for your superlative and very comprehensive response. Your directions worked perfectly, and I now have the full document to peruse. I have visited the IPO site before and attempted searches but, without the guidance you have provided, never achieved results like this. Many thanks; this facility will prove an excellent additional tool to my research - and provide
me an excellent excuse to delay even
further the actual writing
of a history of British flying clothing that I have been working on longer than I care to admit! With
many thanks again." |
None required as a compliment. |
| Let us know, "Very good." |
None required as a compliment. |
| The customer stated that our customer service was outstanding and it was a pleasure to speak to someone who explained all their questions. |
None required as a compliment. |
| Told us, "Very helpful and will go away in full understanding of what we came for. Very happy." |
None required as a compliment. |
| Mentioned we were, "Excellent." |
None required as a compliment. |
| Presented a Special Individual Achievement Award to Acting D/I Graham Mogg for Excellence in Anti Counterfeiting Enforcement. Graham acknowledges that the award celebrates the work of the Intel hub team. |
None required as a compliment. |
| You praised the IP Seminar in Cardiff saying "It was a pleasure meeting you yesterday. I have not previously attended any IPO events and was not quite sure what to expect, but I thoroughly
enjoyed the day and you will be pleased to hear that I learned
a great deal about the
IPO that I did not already know. I look forward to further events at other locations. I believe Gary Townley mentioned York and, cryptically, a location "in the south-east" as
future venues. I particularly enjoyed the lightness of touch
in Gary’s
presentation where he combined
facts and information effortlessly with good, amusing examples. Finally, Sportfit did a great job of exemplifying all that had gone on before by drawing their own story
together with instances of the deployment of various intellectual
property rights.
I must emphasise how well I believe the programme worked. I had driven about 250 miles to be there and left feeling it had been well worth the effort. I have all too often attended seminars that have been poorly planned, constructed and executed. This was a clear exception. Thank you to you and your team once again." |
None required as a compliment. |
| The customer mailed following the IP awareness event in Cardiff, "Just a quick email to so many thanks for the chat at the end about My training pack, just what I needed." |
None required as a compliment. |
| You mailed following the IP awareness event in Cardiff, "Congratulations on a great event yesterday, we are getting some great feedback from clients. I have also seen the photographs of our clients with the Minister which they will be able to use for
publicity. I also heard Lawrence on Radio 2 last night following
the clips with Bra Angel
and Ted Prosser. All in all great coverage." |
None required as a compliment. |
| You contacted us following the IP awareness event in Cardiff to say "Just a quick note to say thank-you very much for coming in to talk to us on Wales@work yesterday. It was an interesting discussion." |
None required as a compliment. |
| You stated, "The online patent filing system is incredibly easy to use. Well done!" |
None required as a compliment. |
| Confirmed, "You’re online/web filing service is really fantastic. Thank you very much for your kind efforts." |
None required as a compliment. |
| We telephoned the agent to highlight a number of alternative meanings of the phrase 'ground pigment' found in the claims, and indicated that this could cause serious confusion. You said that by ground he meant background. We agreed to conduct the search on that basis. You indicated that our comments would prove very useful, especially if this application forms the basis of a PCT application. |
None required as a compliment. |
| You said, "Pretty good filing system, congratulations." |
None required as a compliment. |
| Clarified, "Good service." |
None required as a compliment. |
| The customer visited the office on Tuesday 8 June at 12:30 to file an international patent application. The customer praised his experience saying, "I would like to compliment your staff on the quality of my treatment from the hearty greeting at reception to the courteous and efficient checking of the form by your international expert. My visit was short but exquisitely handled by your friendly staff." |
None required as a compliment. |
| You confirmed, "He seems to work on Saturday and Sundays - amazing!" |
None required as a compliment. |
| Said to us, "Your online web filing service is fantastic and very nicely and conveniently usable also for private individuals; other patent office’s could learn a lot from you. Thank you very much for your kind help and efforts." |
None required as a compliment. |
| You wanted to inform us that our service was much better than that at the US Patent Office. Our systems are clearly explained and staff helpful and we do not issue unnecessary paperwork. |
None required as a compliment. |
| You commented, "I found this web filing system brilliant many thanks." |
None required as a compliment. |
| Advised, "From there the submission system was great with rapid response on an error I had made. This is a great improvement much appreciated." |
None required as a compliment. |
| You were very pleased with the PD on-line filing system. |
None required as a compliment. |
| You said to us, "Very nice tool. Thank you. But it was relatively very easy to use." |
None required as a compliment. |
| You commented "This new on-line filing system is simply amazing! It saves me so much time and as someone who does her husband's administration the prompts ensure that I do not forget fee sheets and other necessities. Also amazed that when filing two related documents the info is transferred. A big gold star
from someone who no longer finds the
filing of documents a pain." |
None required as a compliment. |
| You sent us a letter of thanks regarding our handling of numerous related patent applications. |
None required as a compliment. |
| The agent thanked the examiner for his helpful email of 25 June 2010, in which he outlined possible courses of action. |
None required as a compliment. |
| You informed us, "Patent Application, Online service, company patent application. Very good." |
None required as a compliment. |
| You said, "May I just take this opportunity to express my gratitude for the speed with which you dealt with the inspection. To have a turnaround within only a couple of working hours is exceptional." |
None required as a compliment. |
| You were using our web filing service and having difficulty uploading your pdf document and numbering the page range. We talked you through the process and subsequent steps until you had a successful filing. You thanked us for our help and said "Your staff are a great credit and advertisement to the IPO". |
None required as a compliment. |
| You stated, "Excellent system, easy to use and understand, well done." |
None required as a compliment. |
| You chose to have a search carried out to find out if the invention is patentable and the search report received from SAS provided you with the necessary information and helped you make a decision on your next steps. Everything was as you expected and choose SAS as these searches are the most thorough. You did comment that it might be useful to have some comments on what
features of the invention is patentable but overall he rated the service he had received as very satisfying. |
None required as a compliment. |
| You chose the IPO to assess the validity of a European patent. The IPO was chosen to take advantage of the additional personal knowledge of the examiner. You also conduct your own searches sometimes using Patbase.com. A firm you use carry out some watching services for you (mainly for historical reasons). You rated the overall service you received as very satisfied. |
None required as a compliment. |
| You "Confirmed that you had received an outstanding level of service from the IPO, and in particular from Alan Pike who had helped you file your application. You have been very happy with the registration process." |
None required as a compliment. |
| Told us, "I found the online surgery very useful and a quick response was given, which answered my questions clearly. I was very happy with the service you provided." |
None required as a compliment. |
| Told us, "I found the surgery very useful as I feel the process for registering a mark is very daunting - so the chance to ask questions beforehand is great. I would have liked the opportunity for a bit more dialogue following the first response as I feel that I wanted to ask more regarding my query - I thought it was going to be more of a 'live' Q&A chat. The timing 12:30 - 18:00 was ok - maybe an
earlier start would be better though. Seeing other people’s
questions was also quite useful." |
None required as a compliment. |
