| Said, "I found the advisor very helpful and willing to give assistance." |
None required as a compliment. |
| Mentioned, "Very good." |
None required as a compliment. |
| Thanked us for being "Great." |
None required as a compliment. |
| Exclaimed, "There to help, no query any bother." |
None required as a compliment. |
| Advised, "Advice was given via letter. It was clear and concise and the individual
foresaw my need for further information and ordered and sent various booklets." |
None required as a compliment. |
| Mentioned, "Very helpful, knew instantly what I was asking for." |
None required as a compliment. |
| Praised the "Excellent service" |
None required as a compliment. |
| Confirmed, "Very good, quick and efficient. Well done!" |
None required as a compliment. |
| Commented "Good! I wanted more help but he suggested that we start first with a form 1 application and take it from here. As I am very insecure about my idea I want to protect it quickly and with a cover worldwide." |
None required as a compliment. |
| Told us, "Terrific, but any time I contact the IPO I always receive fantastic help. I have run patent offices for multinationals and have had various problems over the years all of which have been resolved
pleasantly and professionally and speedily. I sang your
praises in Prague last week
where I was giving a presentation to Czech scientists for the British Embassy." |
None required as a compliment. |
| Commented that the service received was "Good." |
None required as a compliment. |
| Said, "Thank you for your excellent service and help." |
None required as a compliment. |
| Praise given for us being "Experienced, knowledgeable and helpful." |
None required as a compliment. |
| Informed us, "Very professional." |
None required as a compliment. |
| Customer said that we are "Good". |
None required as a compliment. |
| Said, "I've been reading your description of copyright and it is very helpful." |
None required as a compliment. |
| Clarified, "I felt he was wonderful." |
None required as a compliment. |
| Commented "Very nice and helpful." |
None required as a compliment. |
| Advised, "Excellent." |
None required as a compliment. |
| Said "Wasn't quite sure which forms to fill in first, but one phone call and John gave me direction." |
None required as a compliment. |
| Confirmed, "Excellent." |
None required as a compliment. |
| Stated, "Competent." |
None required as a compliment. |
| Very polite and helpful. |
None required as a compliment. |
| Told us, "I really wanted to say thank you for the very prompt way you came back to me. This is not flannel but I hold The Patent Office up as one of the best modern day examples of how efficient and responsive some Government departments can be. In my experience you only have one competitor in the efficiency stakes and that is the Land Registry. Both organisations are very helpful and a pleasure to work with. Thank
you very much and have a good weekend." |
None required as a compliment. |
| Mentioned, "Professional." |
None required as a compliment. |
| Commented "Excellent." |
None required as a compliment. |
| Advised, "The person I spoke to had a very good knowledge and was extremely helpful on all the questions I asked her. Well done!" |
None required as a compliment. |
| Confirmed, "Very good." |
None required as a compliment. |
| Commented "Very helpful." |
None required as a compliment. |
| Confirmed we were, "Very helpful." |
None required as a compliment. |
| Told us, "He was excellent - very helpful, clear and answered all my questions." |
None required as a compliment. |
| Commented "Very very helpful indeed." |
None required as a compliment. |
| Mentioned, "As always at IP. Offices, helpful and polite." |
None required as a compliment. |
| Advised, "The on-line patent application process and the 08459 Enquiries line were both of very good quality... Thank you for a very good service." |
None required as a compliment. |
| Praise given "The phone was answered very promptly and the lady couldn't have been more helpful - my query on whether including 'All rights reserved, no part ...etc.' was fully and comprehensively dealt with. So nice to get straight through to someone who was able and more than willing to deal with my enquiry." |
None required as a compliment. |
| Told us, "Well trained for the job." |
None required as a compliment. |
| Said, "Very thorough, helpful and knowledgeable." |
None required as a compliment. |
| Commented on the "Good" service. |
None required as a compliment. |
| Informed us, "Good." |
None required as a compliment. |
| Said "Excellent." |
None required as a compliment. |
| Said, "Controlled." |
None required as a compliment. |
| Stated, "My email is just to say how very impressed I was when contacting your enquiry line last Friday 5 February. You were extremely knowledgeable, helpful, personable and professional. You had great patience and was able to help me navigate parts of the website I required, as well as
reiterating various information already provided to me during
that
call. Your organisation obviously chooses employees well and trains them even better." |
None required as a compliment. |
| Praised the service as "First rate." |
None required as a compliment. |
| Commented, "Perfect." |
None required as a compliment. |
| Clarified, "Very efficient." |
None required as a compliment. |
| Commented "Very polite and helpful and sent me all the information required. Great phone manner. The service was well above the average in the market and was very natural. KEEP IT REAL." |
None required as a compliment. |
| Exclaimed, "Very good." |
None required as a compliment. |
| Advised, "Excellent." |
None required as a compliment. |
| Thanked for being "Very helpful and clear" |
None required as a compliment. |
| Told us, "My contact was via email, but the advisor was very helpful and efficient." |
None required as a compliment. |
| Stated, "They informed me on everything I asked about especially on international trade marking as that's what I intend to do." |
None required as a compliment. |
| Commented "Excellent." |
None required as a compliment. |
| Advised, "Very good." |
None required as a compliment. |
| Mentioned, "First class." |
None required as a compliment. |
| Commented "Very helpful and professional. It would be useful if there was an office closer where one could pop in." |
None required as a compliment. |
| Advised, "Excellent." |
None required as a compliment. |
| Confirmed, "Friendly and helpful and sent all the forms out that she promised, arrived within two days." |
None required as a compliment. |
| Said "Very helpful" |
None required as a compliment. |
| Thanked us for the information we provided at a specialist seminar on 26/11/2009. |
None required as a compliment. |
| Told us, "Very helpful as I asked about international trade marking. This is what I want to pursue." |
None required as a compliment. |
| Commented "A very understanding and polite person. All the people that I have spoken to have been helpful to me." |
None required as a compliment. |
| Stated, "This website is really well thought out, administered and executed keep up the good work." |
None required as a compliment. |
| Said, "Superb." |
None required as a compliment. |
| Commented "Very helpful, excellent telephone manner." |
None required as a compliment. |
| Informed us, "Courteous and helpful." |
None required as a compliment. |
| Told us "Thank you for your reply, your feedback service far surpasses any I've experienced to date. Very very impressive! Your reply was astonishing
extensive and much respected. I wish you all the best with
your future business." |
None required as a compliment. |
| Clarified, "Delightful." |
None required as a compliment. |
| Stated "Colin Thompson very helpful." |
None required as a compliment. |
| Patient and helpful. Very helpful and gave me enough info to start without expense of attorney. I will only use attorney for the bits really needed. |
None required as a compliment. |
| Stated, "Very good." |
None required as a compliment. |
| Mentioned, "Knowledgeable, friendly, polite and professional." |
None required as a compliment. |
| Confirmed, "Understood my needs therefore provided me with correct leaflets etc." |
None required as a compliment. |
| Told us, "Most helpful and knowledgeable as always." |
None required as a compliment. |
| Said, "My enquiry was via email and the response has been first class." |
None required as a compliment. |
| Advised, "I had to make a telephone call for assistance regarding a National Phase filing today and was put through to the wrong person - someone who usually advises on private applications rather than for someone like myself who works for an agent. I would just like to put in some positive feedback today regarding the gentleman that I spoke to. He
was the most helpful and pleasant person I have dealt with over
the telephone in a long time and helped me sort out my query in good time so that I could send an application
out today. I have already thanked him for all his help,
but would like someone there to know what a star they have working for them." |
None required as a compliment. |
| E-mailed to, "Thank us for answering her questions concerning the Priority Document Access Service (PDAS). She also praised the PDAS system." |
None required as a compliment. |
| You advised, "Many thanks again Peter for all of your assistance in this matter it’s very much appreciated! I also apologise for causing any difficulty, I was really confused on what I had to do to meet all your criteria, but I also understand that the legal issues on your end must be very complicated." |
None required as a compliment. |
| Told us, "May I take this opportunity to thank the staff at the Patent Office for helping me very concisely, professionally and politely with my recent on-line application, which I thought was very well laid out. Your help is much appreciated and thanks again. I was filing a patent online and I rang three times and was very impressed with the staff that took my calls - three different people. Also, the calls were answered quickly." |
None required as a compliment. |
| E-mailed to say, "I really appreciate your help" in helping deal with some problems in my Patent application and my PDAS Request. |
None required as a compliment. |
| You informed us, "I gave a presentation last week for the DCATS course for trading standards officers. I've received feedback from the organiser as follows: "Thank you for delivering your patents presentation to last week's training course for trading standards officers. This is the first time that a presentation on patents has been included in the module, and it was evident
from feedback I received from the lead lecturers and students
that your presentation was pitched perfectly, and proved to be a great success." |
None required as a compliment. |
| Stated, "The on-line patent application process and the 08459 Enquiries line were both of very good quality... Thank you for a very good service." |
None required as a compliment. |
| We had a compliment from a private applicant for help during her first patent application which was received after the application had been withdrawn. "I would once again like to thank you for your help and advice for which I am very grateful." |
None required as a compliment. |
| The agent commented that he appreciated the assistance I had provided during the processing of a late filed divisional application to grant. |
None required as a compliment. |
| You told us we were, "Excellent." |
None required as a compliment. |
| Advised, "Excellent." |
None required as a compliment. |
| A patent attorney provided positive feedback about the Green Channel, saying; "That the Green Channel really is very much appreciated and UKIPO is certainly to be congratulated for this groundbreaking initiative." |
None required as a compliment. |
| Confirmed, "In connection with the needs of individuals and SME's, our members find the assistance afforded by the General Enquiry and Private Applicants Units to be invaluable. The quality of the advice offered and the personalised way in which it is given is far superior to anything else offered by any other Patent Office throughout the world." |
None required as a compliment. |
| Mentioned, "This service is very efficient and fast - filing a new application electronically." |
None required as a compliment. |
| Included a paragraph in your covering letter to say "thank you very much for all my assistance which has been a great help through the application process." |
None required as a compliment. |
| Confirmed that, "Filing was very user friendly, because of that I felt as if I was at the actual office sitting before an agent. Thanks. I am looking forward to many more patent filings with your office as I am situated in Antigua Barbuda but the IP office there, though there is a patent act since 2006, is non-functional regarding patents and utility models since it has no regulations accompanying it as yet. As a LLM holder in IP I would be more than happy to provide any information you may require on Caribbean IP." |
None required as a compliment. |
| Commented " I would like to thank you for taking the time to meet with us earlier this week and for providing us an insight into how applications are handled through the IPO. It was a very interesting visit for all of us. As you know Toyota generally file cases via the EPO
(although we do file PCT
applications via the IPO as receiving office). I think we can see there are advantages of direct UK filings and so we shall
see if their strategies change". |
None required as a compliment. |
| Confirmed, "Very satisfied with the service received and has filed a Patent application as a result. The report was issued within the agreed timescale and was very satisfied with the cost." |
None required as a compliment. |
| The customer was "Very satisfied” with the overall service he had received from SAS. He selected us due to the cost and speed of turnaround. The search provided the client with the necessary information and helped to make the decision." |
None required as a compliment. |
| You were, "Very satisfied" with the overall service he had received from SAS, selected us due to the cost and speed of turnaround. The search provided the client with the necessary information and helped to make the decision." |
None required as a compliment. |
| Told us, "Very happy with procedural advice given by us and this also helped the Intellectual Assets Centre provide further help to the applicant." |
None required as a compliment. |
| Advised how appreciative of all the help you had received with your new application through team 1 and on how helpful and courteous we have been. You were impressed at how prompt we have been in replying to queries on the recent forms you had
submitted. It was also mentioned a word of thanks to the examiner
he has spoken to for explaining his report and taking the time to go through the issues with him. You
also mentioned that it was nice to speak and have dealings with
a company that were helpful and thoughtful of his needs as a customer - for a change. |
None required as a compliment. |
| I would like to let you know about the customer service I have received from one of your colleagues who I understand you supervise. I have been very impressed with the high level of service that he has offered me. He has been punctual with his response to my emails or telephone calls; he has been informative in answer to my queries understanding with any of my concerns and overall has delivered a high level of customer service with his overall conduct towards me. This has made me feel very valued as a customer and I would recommend any company/person that is interested in
your type of services because of this. Please could you thank
him again on my behalf for his excellent service towards me and I also extend my thanks to you for producing
such a high quality team. |
None required as a compliment. |
| Described the RightStart procedures as, "Extremely helpful" and was pleased that it provided a reduced cost opportunity for her application to be assessed." |
None required as a compliment. |
| Confirmed, "May I say that I represent a small family business and the Right Start Service has been invaluable- both friendly and professional." |
None required as a compliment. |
| Thank you so much for hosting 'Protecting your ideas and inventions' seminar in the Mitchell yesterday. I got so much out of it and would really like to follow up with your offer to put me in touch with someone who can advise me on trade marking 'Sniffy'." |
This was dealth with by Trade Marks |
| A customer enquired "Do you have a logo that I can use on the seminar stand as a way of saying thank you for your support?" |
This was dealth with by Trade Marks |
