| One customer wrote to, "Thank everyone involved in the customer visit on the 6 October
advising, it was very interesting and well received by all who attended." |
Not necessary. |
| The agent thanked us, "For the efforts we had made during prosecution of the application. The result was a much better quality patent than would have been the case we had not been so diligent." |
Not necessary. |
| A customer explained that he; "Wanted to thank us to express his sincerest gratitude for issuing an examination report based on amended claims within 24 hours of his earlier telephone request.
He also offered his thanks for us emailing a copy of the report
and for the advice
given. The email followed an earlier letter in which the customer noted our very helpful comments regarding
clarity and support." |
Not necessary. |
| An applicant stated, "I always enjoy filling in form one and attaching the various pdf's. It's very exciting. I also especially like the way I am warned to please wait, this may take a few minutes, and it always takes about five seconds. I also like the way so few fields are compulsory. I am impressed. Thank you for making form 1 so easy and fun to use." |
Not necessary. |
| The agent and applicant had requested an informal interview to discuss objections arising from a further examination report that a Patent Examiner had issued. The comments made by the agent during this meeting contrasted the attitude and approach of the IPO with other offices that he dealt with. He specifically praised the IPO for its, "Helpfulness, approachability and the welcoming nature of all of its staff that
he
had been in contact
with, from reception
to formalities and the examiners. This he found to be most refreshing and helpful." |
Not necessary. |
| WIPO thanked us for, "help in testing the priority document access service." |
Not necessary. |
| A customer advised, "I just wanted to let you know that I am finding the online filing facility to be fantastic! It is very quick to file a new GB patent application now using your online service." |
Not necessary. |
| A customer mentioned, "We have been delighted to receive notification of grant. Therefore, I thought that I would write to offer my thanks on behalf our small team for your repeated assistance and encouragement towards this goal." |
Not necessary. |
| A customer confirmed that, "They had requested accelerated search, but there had been a delay in processing the case. To reduce the impact on the agent, we telephoned them to inform them of the citations which had been found during the first part of the search (before checking for citations thereof). The agent indicated that this was very useful in helping them decide their filing strategy towards the end of the fast approaching convention period." |
Not necessary. |
| A customer advised, "The service is fantastic." |
Not necessary. |
| A customer confirmed that online web filing was, "Very straightforward and 'painless'. Don't think it could be easier. Thank you." |
Not necessary. |
| A customer stated, "An excellent service, very stable and secure. As I said, all in all, extremely good." |
Not necessary. |
| A customer advised us, "I am really grateful for your positive and constructive help with this case. Although it involves a 'small' inventor, I have always taken these cases very seriously because of the PR benefit for the Patent System (IPO and CIPA), so I am particularly grateful to you for doing likewise." |
Not necessary. |
| A customer advised, "Just like to say that I was very impressed with the service I received from you. You took the time and trouble to explain the finer mechanism of the patenting process. The information and searched items were also invaluable." |
Not necessary. |
| A customer stated, "I received a letter yesterday from you to say that my application was successful and that my product has been granted a patent (for the purposes of Sections 1-23 of the Act). I wanted to thank you for all your help, particularly in holding my hand through the description protocol when I sensed you were perhaps losing patience! Thank you so much. The next step is to see how I can progress matters however I feel much more confident with my patent
now in hand. When product hits the shops - as I hope it will - I will send you one and sincerely hope it brings a
smile to your face as you tackle its idiosyncrasies...!" |
Not necessary. |
| In response to the question on the online survey, "How can we improve our Patent services?" the survey respondent stated, "Already very good." |
Not necessary. |
| In response to the question on the online survey, "How can we improve our Patent services?" the survey respondent stated, "Not much to do - you do a good job." |
Not necessary. |
| A customer wrote to say, "Just thought I'd salute whoever set up your system. I've only used it a couple of times but, even as a "dreaded inventor in person" (i.e. trouble) I have to say you've obviously put a lot of thought and effort into it. It just struck me that no-one probably bothers to thank you - so here we are." |
Not necessary. |
| A customer simply stated, "Web filing service very good." |
Not necessary. |
| A customer confirmed, "How impressed I was by the help and assistance I was recently given by a member of your staff, who I spoke to on the telephone. He was extremely helpful at all times and completely demystified the process of applying for a patent,
which, prior to speaking to him, had seemed very confusing." |
Not necessary. |
| A customer advised, "Web filing service is excellent, and a pleasure to use - thank you. It's an excellent facility and worked without a hitch. Thank you." |
Not necessary. |
| A customer advised, "So impressed have I been with your service I felt compelled to drop you a line. I had the good fortune to attend a talk last week in London by First Tuesday at which your Business Outreach team spoke. They were fabulous, knowledgeable, practical, helpful and approachable. Equally your website is
user friendly and
accessible. Finally your staff on the phone was patient, diligent and a mine of information. All in
all the most brilliant service! As a fledgling entrepreneur taking
the first tentative
steps into business the help and guidance of IPO office should be the blueprint for other government
agencies!" |
Not necessary. |
| An applicant mentioned in the comments box on the TM3S to thank us for, "The work in helping him through the process." |
Not necessary. |
| A customer wrote to advise us, "Thank you for all your help." Saying that we have been; "Unbelievably helpful." |
Not necessary. |
| A customer thanked us for the; "Great customer service she has provided as well as all at the IPO over the years." |
Not necessary. |
| In response to the question on the online survey, "Are there any other comments about our trade mark services where you think we either do well, or where you think we could improve?" the survey respondent stated, "The service overall is good." |
Not necessary. |
| Customers were generally amazed at how simple the application process could be when we pointed out that only 4 mandatory fields needed to be completed on forms. They were also very surprised at the low cost of applications and the quick turnaround of applications/registrations. |
Not necessary. |
| It was generally felt that Right Start would only be worth using if there was some doubt about the acceptability of the mark. If they were confident that the mark wasn’t too descriptive, most applicants would prefer to receive the £30 discount for filing electronically. This was a very popular change to our fee structure which seemed to be welcomed by all. |
Not necessary. |
| A customer stated that, "My client was involved in a patent infringement suit. The search seems to have been handled very professionally, and it is likely that the information produced
by the search will be used to make a decision. The applicant
has used the EPO
on several occasional, but they no longer provide this sort of search service. The applicant is satisfied
with the service he has received." |
Not necessary. |
| A customer confirmed that, "The reports clearly explained similar prior art and acknowledged novelty of the invention. They chose our service because the search results are processed within 10 working days and at a high quality. The customer is very satisfied with the overall service." A thank you email was issued to the customer for his comments. The complimentary feedback was forwarded
onto the relevant examiners. |
Not necessary. |
| A customer confirmed, "That it is good to have the opportunity to discuss the results with the searching examiner. The communication is very good. He chose the office because of the cost, and belief that the office
could do a good patentability search. The customer confirmed that he is very satisfied." A thank you email was issued to the customer
for his comments. The complimentary feedback was forwarded onto
the
relevant examiners. |
Not necessary. |
| A customer confirmed, "That he chose to use the office for reasons of cost and turnaround time. The customer was very satisfied with the overall service." A thank you email was issued to the
customer for his comments. |
Not necessary. |
| A customer confirmed, "That the search did provide the information asked for and we were very helpful in providing additional, more detailed, data subsequent to SERIO reciting the search results. We have historically used the IPO to ensure that the data we receive is consistent. This is the reason
why we continue to use the IPO." The customer confirmed that
he was very satisfied
with the overall service. |
Not necessary. |
| A customer advised, "Please accept my sincere thanks for your support at Caldicot and Caerleon in June and July. Considering that you had not previously participated in the Theme Park day (I know one of you had been involved in one event before), I can seriously say that your performances were exceptional. Some of your classes were difficult, the temperatures had soared, and you were faced with delivering a demanding activity for the first time, and despite all of this you were able to
complete delivery without any fuss. Not only that, your classes
took
the opportunity
of complimenting all of you in their post-questionnaires. With this activity, it is rare to find new
mentors who can control a class, gain its confidence and produce
excellent results
- all at the same time. It is to your credit that you achieved all of that without any exceptional assistance
from me or others. So again thank you for your support
and
I look forward
to working with you again." |
Not necessary. |
| A customer thanked us for, "Help in testing the priority document access service." |
Not necessary. |
| A customer complimented, "On the ease of use of the online filing system stating it was markedly better than the US system." |
Not necessary. |
| A customer said, "Very polite and helpful." |
Not necessary. |
| A customer explained, "Kindly, courteous and knowledgeable. It was a pleasure to deal with such helpful and patient people." |
Not necessary. |
| A customer stated, "Have spoken on the telephone to two young ladies. The second, Tracey 29 September 2009. Both were kind and patient." |
Not necessary. |
| A customer declared we were, "Favourable." |
Not necessary. |
| A customer advised, "Fair, quality of spoken English not good." |
Not necessary. |
| A customer complimented, "Delightful, courteous, quick witted and most helpful. I could not fault your service and also found the website excellent." |
Not necessary. |
| A customer mentioned, "Excellent couldn't have been better." |
Not necessary. |
| A customer said, "They know exactly what they talk about - excellent service." |
Not necessary. |
| A customer explained, "Polite, friendly, informative." |
Not necessary. |
| A customer stated, "I spoke to a gentleman and I was most impressed with his politeness, knowledge etc. He came across as a dedicated team member and that ultimately benefitted myself. Overall very satisfied with the level of service and a pleasure to have dealings with." |
Not necessary. |
| A customer declared, "Professional, knowledgeable, helpful." |
Not necessary. |
| Advised, "Very good." |
Not necessary. |
| A customer complimented that, "A lady receptionist was very friendly and helpful. A gentleman was very knowledgeable and patient answering all the many questions I had." |
Not necessary. |
| A customer mentioned, "Very good." |
Not necessary. |
| A customer said, "Extremely friendly and helpful. As a first time applicant I found your advisors very reassuring and patient." |
Not necessary. |
| A customer explained, "Very good." |
Not necessary. |
| A customer stated, "Good." |
Not necessary. |
| A customer declared, "Very helpful, genuinely seemed like he wanted to help." |
Not necessary. |
| A customer advised, "Totally impressed. I have never had a call with such an informative customer services representative." |
Not necessary. |
| A customer complimented, "Good." |
Not necessary. |
| A customer mentioned, "The advisors/receptionist were very polite and helpful." |
Not necessary. |
| A customer said, "Excellent, very helpful and knowledgeable." |
Not necessary. |
| A customer explained, "Excellent, keep up the good work." |
Not necessary. |
| A customer stated, "Helpful." |
Not necessary. |
| A customer declared, "Matthew, excellent - most helpful." |
Not necessary. |
| A customer advised, "Efficiency, politeness very good in English." |
Not necessary. |
| A customer complimented, "I have spoken to a few advisors and they were all excellent." |
Not necessary. |
| A customer mentioned, "First class." |
Not necessary. |
| A customer said, "Good very helpful and understanding." |
Not necessary. |
| A customer explained, "Excellent." |
Not necessary. |
| A customer stated, "Very helpful and polite all the time." |
Not necessary. |
| A customer declared, "Very polite and helpful." |
Not necessary. |
| A customer stated, "Always first class, polite and helpful. Better service than anywhere! A very pleasant surprise these days!" |
Not necessary. |
| A customer advised, "On every occasion very helpful. The most polite and helpful of service." |
Not necessary. |
| A customer complimented, "Excellent" |
Not necessary. |
| A customer mentioned, "Helpful, interested, professional." |
Not necessary. |
| A customer said, "Excellent." |
Not necessary. |
| A customer explained, "Excellent." |
Not necessary. |
| A customer stated, "Very knowledgeable." |
Not necessary. |
| A customer declared, "Excellent." |
Not necessary. |
| A customer advised, "Very helpful and polite all the time." |
Not necessary. |
| A customer advised, "Extremely helpful and willing to provide all necessary information and additional information that he felt might be useful to my needs. Very good service - many thanks." |
Not necessary. |
| A customer said, "Told me all I needed to know." |
Not necessary. |
| A customer mentioned, "Excellent." |
Not necessary. |
| A customer stated, "Professional and very helpful." |
Not necessary. |
| A customer declared, "Very helpful and polite." |
Not necessary. |
| A customer advised, "Very willing to help." |
Not necessary. |
| A customer told us, "Definitely worthwhile, I would have liked access to this information when I was at art school, particularly information related to design registration." |
Not necessary. |
| A customer confirmed, "Sounding genuine and trustworthy, very well mannered- something that's needed and mandatory in this job. Very detailed and made very clear. Spoke at a good tempo - as not too slow or fast." |
Not necessary. |
| A customer stated, "Very good." |
Not necessary. |
| A customer declared, "Very helpful" |
Not necessary. |
| A customer advised, "Excellent" |
Not necessary. |
| A customer told us, "Excellent" |
Not necessary. |
| A customer stated, "Polite, informative and very helpful." |
Not necessary. |
| A customer explained, "First class." |
Not necessary. |
| A customer mentioned, "I was very impressed with the information provided." |
Not necessary. |
| A customer complimented, "As above assessment refers-excellent." |
Not necessary. |
| A customer mentioned, "Very polite, efficient and honest. He said that he would send me information straight away (Tuesday 24) received
info on Wednesday 25." |
Not necessary. |
| A customer stated, "Efficient." |
Not necessary. |
| A customer declared, "Very helpful and polite." |
Not necessary. |
| A customer advised, "Instantly helpful with solution." |
Not necessary. |
| A customer Told us, "Very helpful - a very refreshing experience." |
Not necessary. |
| A customer stated, "As ever most helpful and informative. I have always been impressed with the IPO. First impressions do count and you don't have endless buttons to key in once you get through
on the phone, you
are dealt with promptly and efficiently and personally, and that's hard to come by nowadays. Keep it
up!" |
Not necessary. |
| A customer explained, "Keen to be helpful. The need to refer to other depts re the answer to specific queries was timely." |
Not necessary. |
| A customer mentioned, "Explained very clearly and gave the assistance I needed." |
Not necessary. |
| A customer complimented, "Very helpful and professional - very pleased." |
Not necessary. |
| A customer stated, "Informative, polite and helpful." |
Not necessary. |
| A customer declared, "Very clear and cheerful - good service." |
Not necessary. |
| A customer advised, "Very helpful." |
Not necessary. |
| A customer told us, "I applied to your office in the past for a TM and the lady I spoke to on many occasions helped me at every stage of my application." |
Not necessary. |
| A customer stated, "Good service." |
Not necessary. |
| A customer declared, "Most courteous and helpful." |
Not necessary. |
| A customer advised, "Very good." |
Not necessary. |
| A customer told us, "Very helpful." |
Not necessary. |
| A customer stated, "As expected." |
Not necessary. |
