| One customer stated "Was very effective and provided the required information and assistance.
I
did not think that I would receive anything through the post that quickly, but I was wrong." |
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| Another advised "Very polite and helpful. Any time we have had contact with the people at the Intellectual Property Office (IPO) we have always been very satisfied with the information and helpfulness.
Great people." |
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| One customer praised staff advising "My first time and really not got a question that your guys never helped me helped me with. Thank you! It's so good that help is on the other end of the phone, if only we had more like you guys!" |
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| Another commented "Very helpful - thank you for all the information you have given me. Your staff are very competent." |
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| One customer praised the enquiry service advising "Very polite and knowledgeable". |
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| Another confirmed "Listening - helpful, friendly, genuine, supportive, well trained. Every commercial company and government body would learn from the excellent service you give." |
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| One customer commented "The advisor I spoke to was very good, friendly, informative and gave a lot of encouragement. Very happy with them. Very good team, very professional, very helpful in all aspects." |
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| Whilst another was greatly impressed and who confirmed "Excellent - cannot be faulted in any way. We do not know how you have done it! But you cannot be faulted - your website, downloads, info service, advisors, examiners, etc. cannot be bettered anywhere! Everything
works with
simple
readable forms in readable Englishy and Welshy. You are an example to us all." |
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| One customer complemented and said "Complement to the office on the IP Game I found on the website. It was a great help, it was easy to use and it was an excellent & entertaining way to get to grips with the basics of IP." |
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| Whilst another advised "Excellent & easy to use for the first time. Well laid out, appropriate help. Certainly better than most on-line services." |
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| A postgraduate student confirmed "I just wanted to say how useful I have found the IP website for research before starting a postgraduate course. It was well designed, easy to use and even the things like the IP Armour game were fun but in a useful way. Thank you!" |
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| Somebody else stated "Your website is very useful and easy to follow." |
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| A CIPA attorney "Was very impressed with the way his concerns regarding the provision of an electronic office copy had been handled both promptly and sensitively." |
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| An agent "Requested that the further search on his application be completed within 3 working days, the examiner completed the search a day earlier and the agent emailed to thank the examiner for responding quickly." |
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| An external well known company “Thanked a member of staff for the report/action point table and most importantly for arranging an excellent and highly productive meeting.” |
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| An agent congratulated a member of staff for "Organising a customer visit on 8 September 2009, you could not have sent anyone more helpful than the two members of staff who attended." |
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| One customer wrote to "Thank a Trade mark examiner for the way he handled her application. The customer thought that the Trade Mark examiner was an absolute pleasure to deal with.” |
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| One applicant thanked a member of staff “For providing relevant information regarding Trade Marks advising "Outstanding! Thank you!" |
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| An applicant rang to discuss her Trade Mark examination report and the earlier rights brought to her attention. She "Thanked the staff member for the information that had been provided and for helping her to understand more about applying for a Trademark. The customer complimented us on the talks given at the British Library also." |
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| One applicant thanked a Patent examiner "For his help by a PA regarding the drafting of claims." |
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| One agent thanked a Patent examiner "For the useful discussion in relation to an application." |
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