| A customer thanked the office for delivering a "First class service." |
Not necessary. |
| A customer found the customer service to be competent and professional saying "I have
been
fully informed as to the 'the system' and treated with respect." |
Not necessary. |
| The customer was very satisfied saying that it was "Most unusual to get this sort of service from a government dept. and much appreciated." |
Not necessary. |
| The customer praised staff saying “Very nice and I felt I could ask her anything without feeling uncomfortable. This has been the case during my dealings with the office throughout the 9 years I have
needed any help or advice.” |
Not necessary. |
| A customer commented “Well impressed. Nice to speak to someone who is interested not only in his job but also interested in doing the best for the customer.” |
Not necessary. |
| One customer praised the enquiry service saying “Just a great professional service.” |
Not necessary. |
| Another customer said “Ace! Because I didn't know what I was talking about and could not really explain myself! Very polite and helped a lot. Thank you.” |
Not necessary. |
| The customer stated “what a wonderful and excellent service” following the completion of his search & advisory patent search report. |
Not necessary. |
| A quality service was recognised by another customer “Very helpful and direct in answering my query - extremely time efficient.” |
Not necessary. |
| Another customer commented “Up to the usual high standards. UKIPO is certainly one of the most helpful (if not the most helpful) IP offices I deal with.” |
Not necessary. |
| A person new to IP said “I was slightly nervous whilst making my enquiry due to my lack of knowledge in this field, the person I spoke to was very patient and polite. Excellent.” |
Not necessary. |
| A self confessed technophobe said “I have had occasion to ring in for help a number of times and have spoken to several and they're always a great help, nothing seems to be too much trouble.” |
Not necessary. |
| A customer found our filing services easy to use saying “Compared with the USPTO you have clarity and it shines!” |
Not necessary. |
| A first time user of our services found the website to be very helpful. |
Not necessary. |
| The customer said that information on the website is accessible and very well presented. He also said that unlike many sites which are impenetrable and badly structured, ours was a pleasant surprise! |
Not necessary. |
| Another customer wrote “The Patent filing system is excellent & very effective. The offices consideration is appreciated. Thank you” |
Not necessary. |
| Complementing the office on the IP game on the website, a customer said it was a great help, easy to use and an excellent and entertaining way to get to grips with the basics of IP. |
Not necessary. |
| A customer passed on his appreciation for the informative and well presented seminar given at the Exeter Business Advice Open Day. |
Not necessary. |
| The quality and usefulness of the IP Crime Group's POCA leaflet was highlighted by one customer. |
Not necessary. |
| A POCA presentation was very well received with several compliments about the content and effective presentational style. |
Not necessary. |
| A customer rates the office as “First class” saying “Having experience with I.P. Offices abroad I would say UK is by far the best.” |
Not necessary. |
| Our literature was praised by one customer who said the brochure is brilliant. |
Not necessary. |
| The customer wrote to highlight the excellent experience he had dealing with staff when filing for a Trade Mark. He found them always helpful, professional and efficient. |
Not necessary. |
| A customer was very impressed with the way his concerns regarding the provision of an electronic office copy had been handled both promptly and sensitively. |
Not necessary. |
