| The customer thanked the office for making its web filing so user friendly. |
No response/additional measures necessary |
| The customer said the web form was very easy to use. |
No response/additional measures necessary |
| The customer was pleased with "a very useful service". |
No response/additional measures necessary |
| The customer congratulated us on a good online system - she was pleasantly
surprised and
very impressed
that it was so easy to use. |
No response/additional measures necessary |
| In response to a letter stating that the case was being sent for a decision on the papers the applicant wrote, the examiner’s ‘patience and understanding has been more that I had a right to expect. I am grateful
and thank him for his consistent professional approach to
the
problems with
my application’ |
No response/additional measures necessary |
| The customer found the online application easy. |
No response/additional measures necessary |
| Letter received from customer praising the office and in particular our Private Applicant Unit for its staffs professional manner and keenness to assist by imparting factual and relevant guidance. |
No response/additional measures necessary |
| Letter received from customer to pass on thanks to a member of staff who gave much appreciated advice. |
No response/additional measures necessary |
| Patent online application absolutely brilliant. |
No response/additional measures necessary |
| The customer wrote to a member of staff thanking her for all the help she had provided over the previous year with his PCT applications. |
No response/additional measures necessary |
| The customer complimented the advice she had received regarding an objection to her mark. Her parting comments were that the service was "fantastic". |
No response/additional measures necessary |
| Reading documents on copyright and patents were found to be extremely useful. |
No response/additional measures necessary |
| The customer said that he was happy with the online filing of Patent applications as the site does not time you out. Also that the process had been very educational. |
No response/additional measures necessary |
| The customer said he had been on our website for approximately an hour and thought the site was excellent. It had admirably fulfilled his needs for knowledge. The site was written and assembled in a very user friendly manner. Plain English is very self evident and welcomed. The navigation matches the content = superb. He said the site had dispelled his apathy toward government sites. |
No response/additional measures necessary |
| The Website is beautifully laid out and the text is lucid and simple. It is a truly refreshing change from the poorly laid out and ambiguously worded rubbish that has done so much to tire me of the web in the past. I am astonished that it has not had a 'Crystal' award. Many thanks for its much valued content. |
No response/additional measures necessary |
| The customer complimented the Office on the new design and structure of its website. In particular, the 'IP Professional' section is extremely well organised, quick and easy to use. It is a job well done, a much better than the previous version! |
No response/additional measures necessary |
