| You were unhappy because your registered name and address were changed without your knowledge. |
We explained that the Trade Mark was owned by a husband and wife who had recently separated.
We had incorrectly changed the name and address details to the wife. We apologised
for
this error and changed the details back. |
| You were unhappy that the office did not guarantee acceptance
of Trade Marks when a fee had been paid. |
We explained that the fee had been paid to cover the advice
given on the SAS examination report.
The mark was found not to be acceptable under section 3 of the Trade Marks Act and the SAS report had
brought this to your attention before you filed a full application and a fee of £200. |
| You wanted
a domain name to be removed. |
We
said that we could not do this but directed you to the Nominet Internet Registrar. |
| You had tried to search
for designs in the full name of the applicant but had not got any results. You were informed to try
the searching via the surname only. You said this was misleading and suggested the database should search
the full name. |
We
confirmed that the database could only search
surname or company name. |
| You asked why your name could not
form part of your address as mail had been sent to your company and had circulated before it finally
reached your desk. |
We suggested that our Register
Maintenance section add your job title to your address in future. You were content
with this proposal. |
| You were unhappy about various
aspects of examining practice. You also alleged that the Office was biased against foreign applicants
and non registered patent agents. |
We sent you a detailed response
explaining the legal basis for various examining practices and refuting any suggestion
that applicants are discriminated against on the basis of their country of origin or the representation
they choose. |
