| You had a problem using the online forms system. |
We contacted you and explained the procedure and gave you the contact details of a few members
of staff, just in case you needed further information. |
| You suggested that some of the wording in the Patents Application Guide could be
improved. |
We contacted you and as a result of your feedback the guide would be revised. |
| You wanted to know how to take action against people fraudulently
claiming that their marks and designs were registered. |
We
gave you the contact details of the Office of Fair Trading. You had a visit from members of the Office
of Fair Trading and the issue was resolved. |
| You informed us of an
incorrect spelling of Intellectual Property on a standard e-mail. |
We rectified
the error and thanked you. |
| You asked
for the removal of the agents address from a journal as it included your personal address. |
We amended the journal
accordingly. |
| You
had a problem when submitting an on-line patent application with files exceeding 20mb. You said that
the 20mb limit should be more obvious and should, perhaps, be on the browser page. |
We said we would investigate ways to
make limits on file sizes more visible in future. |
| You
said that the notes for online filing should be clearer regarding attachments. |
We
said we would consider ways to enhance the service. |
