| "The informal atmosphere you created and the skills you demonstrated in brokering a
positive exchange
of information between the parties were instrumental, in achieving a really positive result. It was
a great pleasure to work with you." |
No response/additional measures necessary |
| "May I just reiterate my thanks for a superb job yesterday. I know that you both worked very hard behind the scenes. It was professional, thoughtful and deeply impressive: a great advert for mediation." |
No response/additional measures necessary |
| "The patent on-line filing system is great and I will be encouraging my colleagues to use it". |
No response/additional measures necessary |
| "The patent electronic filing facility is useful and user-friendly." |
No response/additional measures necessary |
| "Web filing seemed straightforward, good service." |
No response/additional measures necessary |
| "I thought I should just say well done. This new website is extremely clear and concise- better than the previous one. Great job." |
No response/additional measures necessary |
| "Your web filing service is very simple to use and makes a welcome relief from the complexities of epoline. Congratulations to those who set it up." |
No response/additional measures necessary |
| "You have really cracked it. This was one of the easiest patent online processes that I have ever had the fortune to experience. Very straight forward and faultless in its performance." |
No response/additional measures necessary |
| "Bit difficult to follow initially, but otherwise a very useful patent service." |
No response/additional measures necessary |
| "I am most grateful to receive your letter informing me that I have been granted a patent. I thank the examiner for his kind advice and guidance". |
No response/additional measures necessary |
| "Thank you for being so helpful and quick in dealing with a trade mark enquiry". |
No response/additional measures necessary |
| "In using the SAS service I received an outstanding service and found the examiner to be patient, highly professional, very thorough and committed to offering a first class service. He was clearly an asset to the IPO”. |
No response/additional measures necessary |
| "It was very useful being talked through the process. Most government departments you speak to are hopeless so it was nice to find one which was as helpful as yours." |
No response/additional measures necessary |
| "I'd like to compliment your web team on producing a really useful web site which works, is easy to use and actually thoroughly covers so many aspects of the trade mark process". |
No response/additional measures necessary |
| “It is great the service you and your colleagues offer. For a potential small business such as me, with no experience in this area, it is fantastic that such an immediate informal service is available." |
No response/additional measures necessary |
| "I found the service excellent." |
No response/additional measures necessary |
| "Thank you very much for setting me straight on everything yesterday. You did it so well! With all my ranting, you were calm, courteous, and clear in the information you provided. Thank you for your patience and superb handling of an irate customer." |
No response/additional measures necessary |
| "I would like to take this time to thank you for the wonderful service your examiner has provided me. She went above and beyond. She provided me with the most excellent customer service". |
No response/additional measures necessary |
| "I just wanted to say it was a pleasure to deal with you throughout the procurement and your communication with us as a bidder was impeccable". |
No response/additional measures necessary |
| "Excellent service and I have always been satisfied with the service from the Patent Office over the last 10 years". |
No response/additional measures necessary |
| "Absolutely superb, it was a pleasure to deal with professionals who exemplified efficiency". |
No response/additional measures necessary |
| "You were polite, knowledgeable and efficient". |
No response/additional measures necessary |
| "You were an excellent representative, and certainly knew what you were talking about; You made me feel very comfortable in an area of which I have no knowledge". |
No response/additional measures necessary |
| "You were very helpful and I will now deal directly with you and not through an agent". |
No response/additional measures necessary |
| "You were very informative, patient, and pleasant with a sense of humour." |
No response/additional measures necessary |
| "You were very knowledgeable within the field of designs". |
No response/additional measures necessary |
| "You were polite and very knowledgeable about guiding me through the IPO website and very proficient and courteous". |
No response/additional measures necessary |
| "I was most impressed, someone you could speak to with ease". |
No response/additional measures necessary |
| "You were friendly, helpful and efficient, I could not have asked for better service". |
No response/additional measures necessary |
| “What a lovely person you are, very helpful and human sounding. I was surprised at how easy you all make this seem. Thought it would be extremely complicated but your team were very helpful”. |
No response/additional measures necessary |
| “Great, your staff are absolutely fantastic, without their help, I would have been totally lost”. |
No response/additional measures necessary |
| “You were very courteous; I have been very pleased with my dealings with the Patent Office”. |
No response/additional measures necessary |
| “You have been fair, honest, polite and knowledgeable. I have Attention Deficit Hyperactivity Disorder (A.D.H.D.) and your help was invaluable”. |
No response/additional measures necessary |
| “You were very approachable, knowledgeable with a great follow-up approach, excellent service and user friendly, with competent support throughout”. |
No response/additional measures necessary |
| “You were extremely helpful, efficient and friendly”. |
No response/additional measures necessary |
| “You were very keen to help, great service”. |
No response/additional measures necessary |
| “With reference to your e-newsletters, I am particularly delighted and learnt the importance of resolving IP dispute amicably from your newsletters. I am particularly delighted to see that UK-IPO is leading the way - job well done”. |
No response/additional measures necessary |
| “You were excellent. This was the third time that I have used the service and it has always been first class”. |
No response/additional measures necessary |
| “You were helpful and friendly. I was impressed by your speedy and efficient service. I particularly like the fact that I can speak with a member of staff almost immediately without having to key in various options and be held in a queue”. |
No response/additional measures necessary |
| “As a pensioner I could not believe how good you were and I have dealt with a lot of central and local government organisations do not lose these people”. |
No response/additional measures necessary |
| “You were excellent, thanks for a great service”. |
No response/additional measures necessary |
| “You were very courteous and helpful. Fantastic service which I will not hesitate to recommend." |
No response/additional measures necessary |
| “You were courteous and efficient. I am very impressed. Compared to my experience with other government departments, this has been much superior by far”. |
No response/additional measures necessary |
| “You were absolutely superb, helpful, knowledgeable and patient. Everyone I had contact with was astoundingly polite, patient, knowledgeable, efficient
and clear. I do not believe I have ever had such a fantastic
speedy service
from any other government body. This is a credit to your company. You remained unbelievable polite and
patient with me through my lengthy enquiries”. |
No response/additional measures necessary |
| “You were excellent, very friendly and knowledgeable”. |
No response/additional measures necessary |
| “You were very helpful and informative. I found it so refreshing to speak to a positive, helpful, enthusiastic person each time that I’ve called. Nothing was too much trouble”. |
No response/additional measures necessary |
| “Staff in your enquiry section were very easy to talk to, they were helpful and kind. I feel that I could contact your advisors at any time for help”. |
No response/additional measures necessary |
| “Your staff were excellent; all of the booklets you provided are of a very high standard and comprehensive”. |
No response/additional measures necessary |
| “You were excellent, helpful and efficient”. |
No response/additional measures necessary |
| “You were very helpful, informative and very friendly in your approach and answered every question professionally”. |
No response/additional measures necessary |
| “You are an extremely friendly and very helpful, many thanks for your patience and dedication”. |
No response/additional measures necessary |
| “You were excellent and knowledgeable I am very happy with the service”. |
No response/additional measures necessary |
| “You were an expert IP professional who wanted to help. Your application guide book was also very helpful”. |
No response/additional measures necessary |
| “You were excellent and ready to go that extra mile. Your help has been greatly appreciated. Many thanks for all the service provided”. |
No response/additional measures necessary |
| “You were polite and exceedingly well informed and very quick to respond. Of all the government offices and agencies I have contact with, your service just keeps improving by leaps and bounds, you should be very proud”. |
No response/additional measures necessary |
| “You were good and did not waste any time. I have always had excellent service from your enquiry line when I have made requests for information over the years”. |
No response/additional measures necessary |
| “Absolutely first class. I feel that I get clear and better advice from your staff than I do from my own solicitor. I will be dealing with my patent myself from now on with your help”. |
No response/additional measures necessary |
| “You were very pleasant and helpful. I Have always found staff members of the IPO to be polite and willing and helpful, thank you”. |
No response/additional measures necessary |
| “You were very helpful and I appreciated the information that you had to offer. I am very happy with the level of service and information that was provided to me.” |
No response/additional measures necessary |
| “This was very helpful and encouraging an excellent service, thank you”. |
No response/additional measures necessary |
| “All the advisors I have dealt with have been extremely polite and understanding people. I think that I will move to Wales. Excellent service. |
No response/additional measures necessary |
