| "I am vastly impressed with the new service and the massive improvement it creates
in the availability of detailed patent information
on line". |
No response/additional measures necessary |
| "First, I wish to convey my thanks to you and to your team for your support on this case. Your clarifications on the law for conversion of a classified
European application particularly helpful." |
No response/additional measures necessary |
| "Firstly I must express my gratitude to you both for all your help and advice." |
No response/additional measures necessary |
| "I would just like to thank you for your help and guidance given on my patent application." |
No response/additional measures necessary |
| "We received your further search of claims 39 to 46 today, and I just wanted to thank you for performing the further search so quickly. It is also appreciated by the applicant". |
No response/additional measures necessary |
| "Thank you for your wonderful contribution to the Institute of Brand and Innovation Law‘s (IBIL's) Inaugural Seminar. All the IBIL team were really impressed by the quality of your presentation and I know that many members
of the audience felt the same way because they told us". |
No response/additional measures necessary |
| "Thank you and your colleagues for all the help and assistance that they had given me over the years". |
No response/additional measures necessary |
| "All my dealings with the office have been awesome. Staff have always wanted to help, were interested and the service was value for money". |
No response/additional measures necessary |
| "You have been very helpful and useful and I want to ensure that someone in the Intellectual Property Office (IPO) recognised your efforts". |
No response/additional measures necessary |
| "I am very impressed with everyone I have dealt with at your office because staff were so helpful". |
No response/additional measures necessary |
| "I was not expecting any help and was very happy with the advice and information that I had received, which helped me to understand the trade mark process better". |
No response/additional measures necessary |
| "Thank you for the speed and quality of your responses to my questions. It was such a pleasure to receive a quick response from a Government Department". |
No response/additional measures necessary |
| "In dealing with my amendments I was surprised that a Government Department would take the time to ring me rather than write. The IPO was a breath of fresh air to deal with and you were "brilliantly helpful"". |
No response/additional measures necessary |
| “I listened to your advice and amended my application accordingly. Thank you for all your help which was greatly appreciated. Without your help I do not think that I would have progressed as far as I have”. |
No response/additional measures necessary |
| "Thank you for your help and assistance in respect of my application, it would have been much more difficult without your help". |
No response/additional measures necessary |
| "I would like to pay our compliments to Search and Advisory Service (SAS) who have been exemplary in the help and clear advice they have provided throughout the process; it has been a pleasure to go through what initially felt might have been a difficult and stressful process.
Our sincerest thanks". |
No response/additional measures necessary |
| "I have used the SAS on a number of occasions and I have been impressed with the level of help given to an unrepresented applicant and also that I was always able to phone or e-mail the examiner for further advice". |
No response/additional measures necessary |
| "You have helped me to overcome some difficult classification issues and I would just like to thank you for all your help with this - very professional". |
No response/additional measures necessary |
| "We are delighted at the speed with which you examined our application, given the breadth of the specification". |
No response/additional measures necessary |
| "I am very impressed with the amount of time you have given me I have used the SAS on a number of occasions and I would like to thank the SAS for all the time and assistance given to me". |
No response/additional measures necessary |
| "I would wholeheartedly like to thank you for your impressive assistance. Once again thank you, the info was awesome". |
No response/additional measures necessary |
| "Thank you for your response. Your answer has clarified my query. At all times I have received advice and information that has been relevant and I have definitely found your service polite, helpful, efficient, knowledgeable and professional". |
No response/additional measures necessary |
| "I have today submitted an application online rather than by post for the first time, and found the procedure to be extremely efficient. It literally took two minutes instead of 30 minutes by post. Great system". |
No response/additional measures necessary |
| "Just a note to say a really big thanks to you all for your work towards the World IP Day event on Friday and to the many others who worked behind the scenes on it. The whole event was very well organized." |
No response/additional measures necessary |
| "You were really excellent, many thanks for your help." |
No response/additional measures necessary |
| "You were very helpful and informative". |
No response/additional measures necessary |
| "You were efficient and polite and provided an excellent service". |
No response/additional measures necessary |
| "You were very helpful and pleasant and I appreciated his patience with me. I was granted a patent for my invention some time ago but because of a modification I have had to re-apply. I have good reason to be grateful to the staff at your office for so much advice and information as I have done this without
an agent". |
No response/additional measures necessary |
| "You were professional, polite and helpful". |
No response/additional measures necessary |
| "You were excellent. I have contacted the office on three occasions and the service has always been excellent. It is pleasant these days to be able to talk to someone at the end of the telephone, that knows what is going on and knowledgeable on the subject, instead of a “computerized call centre”. Congratulations". |
No response/additional measures necessary |
| "You were very knowledgeable and helpful". |
No response/additional measures necessary |
| "You were very polite and helpful". |
No response/additional measures necessary |
| "You were excellent, knowledgeable and gave sound advice". |
No response/additional measures necessary |
| "You are the quickest, friendliest and useful helpline I have ever called. Fantastic service". |
No response/additional measures necessary |
| "You were friendly, the best government representative I have spoken to ever". |
No response/additional measures necessary |
| "You were very friendly and provided a very good service". |
No response/additional measures necessary |
| "You were kind, respectful and well mannered". |
No response/additional measures necessary |
| "You were very good and provided an excellent service". |
No response/additional measures necessary |
| "You were very professional and provided an excellent service". |
No response/additional measures necessary |
| "You were a very impressive, polite and helpful lady". |
No response/additional measures necessary |
| "You were very good, helpful and were a credit to your organization". |
No response/additional measures necessary |
| "You were excellent, extremely helpful". |
No response/additional measures necessary |
| "You were excellent and a refreshing change to other firms that I have dealt with". |
No response/additional measures necessary |
| "You were intelligent, considerate, informative, polite and top quality". |
No response/additional measures necessary |
| "You were excellent and I think that your verbal communication services have improved very considerably in the last few months". |
No response/additional measures necessary |
| "You were very knowledgeable, completely answered my questions and gave helpful advice. Thank you for providing and efficient professional service". |
No response/additional measures necessary |
| "I have been involved with the Intellectual Property for over 40 years and the Patent Office and all its staff are shining examples of what other government departments ought to be". |
No response/additional measures necessary |
| "You were extremely helpful, proactive, clear, and concise, all round excellence. The service exceeded my expectations and I shall not hesitate to come back". |
No response/additional measures necessary |
| "You were friendly, professional. Guided me through the internet site, and went beyond the call of duty". |
No response/additional measures necessary |
| "You were polite and helpful, excellent". |
No response/additional measures necessary |
| "You were very professional and helpful, I felt confident with the information provided, and the customer service was excellent". |
No response/additional measures necessary |
| "You were very professional and efficient. I have dealt with the IPO on a number of occasions and the service I receive is always excellent". |
No response/additional measures necessary |
