| "Thanks for the speed at which you conducted the search; I am very impressed with the
service I received". |
No response/additional measures necessary |
| Mr Justice Floyd thanked a member of staff for assisting him during a hearing in the High Court in December 2007. He considered it very
helpful in understanding
the
technical issues of the Case. |
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| "I would like to say a huge thank you for your advice and the return call in connection with our application. I am truly grateful". |
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| "This is just a brief note, on behalf of me and my colleague, to thank you for your help and hospitality on Friday". |
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| "Thank you very much for your prompt reply and your valuable advice". |
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| "You went far beyond the call of duty to help me, with an unusual application. My submission was very much a one-off". |
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| "What a fantastic presentation day at Woking. The children were thrilled and the whole school has a real buzz about it. Thank you very much for the prizes. You have provided great inspiration for so many young children". |
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| "Thank you for organising and liaising everything for our wonderful day. The children and parents have come in today still buzzing with it all. It was a great end to our success in the Cracking Ideas competitions and a super event to be part of, we have been well
looked after from start to end". |
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| "You were really human, attentive, and eager to help, kind and highly professional and knowledgeable. IPO staff are friendly, calm and inspire confidence," |
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| "you were excellent and I was impressed and had a feeling of satisfaction dealing with the IPO". |
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| "Thank you for being very helpful, polite and personable". |
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| The CEO’s Office was complimented by Sir Kieth O’Nions for pulling together a briefing at such short notice for our minister. |
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| "You were professional, enthusiastic and reassuring and sent the information pack straightaway. Great service, very good and comprehensive information provided". |
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| "Thank you for being so very polite, helpful and professional, and explaining things to me in a way that I could understand. I would like to thank the Intellectual Property Office for your service and kind words whenever I phone for your help with filling in forms etc. Keep up the good work". |
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| "You were helpful, friendly and concise. Very grateful, thank you very much". |
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| "You were very nice, top quality. The speed of phone response was fantastic". |
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| "You were polite and knowledgeable and answered my questions in an understanding way. The Patent Office is one of those Government Departments that has retained its quality of service". |
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| "You were extremely helpful, knowledgeable and informative. I received more information than I expected". |
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| “You were extremely helpful, knowledgeable and informative. I received more information than I expected". |
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| "Thank you for being so: friendly, knowledgeable and professional". |
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| "Thank you so much for your help. I phoned up confused and left with a smile. You was friendly and helpful". |
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| "You were very impressive, very polite and professional". |
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| "You were knowledgeable, efficient and courteous". |
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| "The quality of service I had was excellent and I am very satisfied". |
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| "You were well educated and knew your job. I could not have asked for a better service". |
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| "You were very efficient, professional and helpful". |
No response/additional measures necessary |
| "As always the advisor was professional, helpful, polite, knowledgeable and amiable. In all the years that I have been registering, trademarks, the excellence, reliability and professionalism of your advisors has never altered it is a joy to do business with you". |
No response/additional measures necessary |
