| "I am most grateful to the examiner for his "helpful attitude". |
No response/additional measures necessary |
| "Your department have all been exceptionally gracious and cooperative in helping me,
so thank you very much". |
No response/additional measures necessary |
| "I would just like to express a word of appreciation and thanks for the substantial and thorough
searching which you undertook on these applications This has been of great assistance in allowing the
applicant, to focus their limited resources on the more likely areas for profitable protection, and
has thus been of very real assistance. They are most grateful." |
No response/additional measures necessary |
| "I much appreciate your courtesy and guidance about the process of submitting a Request for an Opinion. To seek and obtain the opinion of a senior examiner from the IPO (at a cost of only £200) has got to be top value for money." |
No response/additional measures necessary |
| "I would like to take this opportunity to thank you for the very helpful way with which this matter has been dealt with. Having been used to the ways of the EPO, where decisions take months (if not years) to issue, it is refreshing that you have gone to great lengths to deal with this matter quickly so that my client can avoid unnecessary expense. Your efforts in this regard are very much appreciated". |
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| "Many thanks for your continued help with this client's applications, which is very much appreciated. The granted patent has already been utilised in the removal of at least one infringing product from
vendors". |
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| "I have used the IPO for 27 years and have the utmost respect for all the examiners working in the IPO. All have been polite, informative, professional and listened and responded to all my questions. They are a very well organised group of people." |
No response/additional measures necessary |
| "Thank you, your advice, help and assistance has exceeded all my expectations." |
No response/additional measures necessary |
| "Thank you for your help in dealing with my irregularity letters queries and your advice and information relating to a change in practice relating to these letters." |
No response/additional measures necessary |
| "I have received great customer service from the SAS Team. In this day and age, good Customer Service shines out like a rare diamond in the rough, so congratulations
on making this happen." |
No response/additional measures necessary |
| "Thank you for your help and attention in dealing with my trade mark application. I am seriously impressed with the level of care and attention I have received." |
No response/additional measures necessary |
| "Thank your for providing such a high level of customer service." |
No response/additional measures necessary |
| "I have found you very friendly and it has been a pleasure to deal with the registry and to receive such a good personal service." |
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| "I am impressed with the customer service I have received from SAS staff. They have been helpful, and extremely patient dealing with my query and they have gone over and above what I expected." |
No response/additional measures necessary |
| "As usual, the IPO has been extremely helpful with this application and I would like to thank you all for all the consideration shown to my applications." |
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| “Thank you for your help, care and attention. This is what makes Britain great, people like you and your staff. If only we witnessed this and learned of these acts of professionalism every day performed by your office, our country would be great
again.” |
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| "The Register Maintenance Staff are a great credit to the UK-IPO. They are courteous, very helpful, and very efficient and understood the urgency of the matter; they went out of their way to help. The service was brilliant; and the staff presented a fine image of the IPO to its customers." |
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| "Very professional, I received a first class service from everyone I spoke to." |
No response/additional measures necessary |
| "You were polite and helpful and the information was easily understood, compared to the US Patent Office." |
No response/additional measures necessary |
| "Very precise, compared to some other European Patent Offices you were excellent." |
No response/additional measures necessary |
| "You had a very good telephone manner. I came away from the phone call smiling and pleased. Unusual to find considerate and respectful people in business these days." |
No response/additional measures necessary |
| "Over the years I have had many dealings with your office and have always found you to be most helpful and prompt." |
No response/additional measures necessary |
| "You were very informative, helpful, patient and professional. It was encouraging to contact a professional organization and get to speak to Real Advisors on a one-two-one basis. Please continue in the same manner. Brilliant". |
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| "First class communicator. Friendly and helpful. A wonderful service, thank you so much for your help". |
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| "You had a great understanding of the work; You were polite and efficient, the best. I would recommend this service to anyone." |
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| "Many thanks for coming all the way to Brighton to do your presentation. All the feedback has been terrific due in no small amount to your anchoring presentation and sterling work on the panel.” |
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| “Thank you so much for coming to our offices to attend the UK IPR awareness Day. All of the feedback that we have had from the guests has been fantastic, your presentation was excellent and just the right tone for the audience". |
No response/additional measures necessary |
| "Just a short note to say an enormous thank you for sending me the IPO information. I have had a look at it and it will be very useful". |
No response/additional measures necessary |
| "Thank you for generously giving up your time and being a speaker at the IP conference last Friday. We really do appreciate your support and your presentation was very well received. We have had some very positive feedback about the event". |
No response/additional measures necessary |
| "What a brilliant job you have done with the Cracking ideas project and award ceremony. We had a thoroughly enjoyable day and the efforts of everybody involved made the day perfect. The children and their ideas from all schools involved were amazing and I think that they were all winners. Thanks again for a fantastic day and it was lovely to
speak and meet with you". |
No response/additional measures necessary |
| "Thank you once again for organising such a wonderful event (Cracking Ideas) for our group. The boys had a great time and are thrilled with the prizes collected on the day". |
No response/additional measures necessary |
| "We just wanted to say a quick thank you for all the hard work you put in to making yesterday happen (Cracking Ideas). It was a great success. It was wonderful to see all the kids getting excited about inventing". |
No response/additional measures necessary |
| "The SAS validity search was excellent and compared to other commercial searches it was much cheaper and far more detail was given with regard to the citations. Also, I liked the way in which you stated your conclusion on validity, patentability etc rather than being reluctant to give an opinion". |
No response/additional measures necessary |
